Preview: sample data, not real ratings
Trust ScoreHigh confidence
86/ 100
- Rating sources
- 3
- Ratings counted
- 93,202
As of 15 Oct 2026 · How we score
AI summary
Ocado is a food & drink brand selling mainly online. Feedback across our sources is broad, so read the confidence level alongside the score.
Top praise
- Taste and freshness get frequent praise Google
- Ordering and subscriptions are easy to manage App Store
- Packaging keeps items in good condition Google Play
Top complaints
- Prices have risen over recent months App Store
- Occasional missing items in orders Google Play
- Cancelling a subscription takes several steps Google
What changed recently:No notable change in feedback over the last 30 days.
Summary written by AI from the sources below on 15 Oct 2026. We summarise and link out; we don't copy reviews.
Delivery, returns
and support
What customers report about getting an order, sending it back and reaching a person. Every point links to its source.
Delivery
Customers report orders usually arrive within the quoted window, with more delays mentioned during sale periods.
Returns
The returns policy offers a 30-day returns window. Some customers report refunds taking longer than expected.
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about Ocado
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Sources
Ratings we use, where they come from and when we last checked them.High confidence
TrustpilotView ↗
Linked, no score shownLink only. Scores shown once licensed access is in place.
As of 15 Oct 2026
Trust checks
Basic signals every shopper should be able to find: a returns policy, a way to get in touch and an active company.
Checks
Returns policypassed30-day returns window ↗
Contact detailspassedLive chat and email ↗
Company registrationpassedActive · Companies House (UK) ↗
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