Preview: sample data, not real ratings
Trust ScoreHigh confidence
84/ 100
- Rating sources
- 3
- Ratings counted
- 168,627
As of 15 Oct 2026 · How we score
AI summary
Moonpig is a pets, kids & gifts brand selling mainly online. Feedback across our sources is broad, so read the confidence level alongside the score.
Top praise
- Products arrive well presented Google
- Personalisation options are well liked App Store
- Ordering is described as simple Google Play
Top complaints
- Delivery dates slip around holidays App Store
- Subscription changes take several steps Google Play
- Occasional quality issues on items Google
What changed recently:Mentions of delivery delays rose slightly over the last 30 days.
Summary written by AI from the sources below on 15 Oct 2026. We summarise and link out; we don't copy reviews.
Delivery, returns
and support
What customers report about getting an order, sending it back and reaching a person. Every point links to its source.
Delivery
Customers report orders usually arrive within the quoted window, with more delays mentioned during sale periods.
Returns
The returns policy offers a 30-day returns window. Some customers report refunds taking longer than expected.
Ask the agent
about Moonpig
Answers come only from the data on this page, with a source for every claim. If we don't know, it says so.
Ask the agent about Moonpig
Answers from our sourced data onlyTry one of these:
Sources
Ratings we use, where they come from and when we last checked them.High confidence
TrustpilotView ↗
Linked, no score shownLink only. Scores shown once licensed access is in place.
As of 15 Oct 2026
Trust checks
Basic signals every shopper should be able to find: a returns policy, a way to get in touch and an active company.
Checks
Returns policypassed30-day returns window ↗
Contact detailspassedEmail and contact form ↗
Company registrationpassedActive · Companies House (UK) ↗
Something wrong here?
Tell us and we'll respond within 72 hours. If you represent Moonpig, you can claim this page.