Preview: sample data, not real ratings
Trust ScoreHigh confidence
82/ 100
- Rating sources
- 3
- Ratings counted
- 274,195
As of 15 Oct 2026 · How we score
AI summary
HelloFresh is a food & drink brand selling mainly online. Feedback across our sources is broad, so read the confidence level alongside the score.
Top praise
- Taste and freshness get frequent praise App Store
- Ordering and subscriptions are easy to manage Google Play
- Packaging keeps items in good condition Brand site
Top complaints
- Prices have risen over recent months Google Play
- Occasional missing items in orders Brand site
- Cancelling a subscription takes several steps App Store
What changed recently:No notable change in feedback over the last 30 days.
Summary written by AI from the sources below on 15 Oct 2026. We summarise and link out; we don't copy reviews.
Delivery, returns
and support
What customers report about getting an order, sending it back and reaching a person. Every point links to its source.
Delivery
Customers report orders usually arrive within the quoted window, with more delays mentioned during sale periods.
Returns
The returns policy offers a 60-day returns window. Some customers report refunds taking longer than expected.
Ask the agent
about HelloFresh
Answers come only from the data on this page, with a source for every claim. If we don't know, it says so.
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Answers from our sourced data onlyTry one of these:
Sources
Ratings we use, where they come from and when we last checked them.High confidence
Trust checks
Basic signals every shopper should be able to find: a returns policy, a way to get in touch and an active company.
Checks
Returns policypassed60-day returns window ↗
Contact detailspassedEmail and contact form ↗
Company registrationpassedActive · EU business registers (BRIS) ↗
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