Preview: sample data, not real ratings
Trust ScoreHigh confidence
75/ 100
- Rating sources
- 3
- Ratings counted
- 375,897
- −10 · No visible contact details
As of 15 Oct 2026 · How we score
AI summary
H&M is a fashion & apparel brand with online and in-store shopping. Feedback across our sources is broad, so read the confidence level alongside the score.
Top praise
- Fabric quality is often described as good for the price Google
- Styles match the product photos App Store
- Sizing guide is described as helpful Google Play
Top complaints
- Sizing varies between product lines App Store
- Popular sizes sell out quickly Google Play
- Some items show wear after a few washes Google
What changed recently:No notable change in feedback over the last 30 days.
Summary written by AI from the sources below on 15 Oct 2026. We summarise and link out; we don't copy reviews.
Delivery, returns
and support
What customers report about getting an order, sending it back and reaching a person. Every point links to its source.
Delivery
Customers report orders usually arrive within the quoted window, with more delays mentioned during sale periods.
Returns
The returns policy offers a 60-day returns window. Some customers report refunds taking longer than expected.
Ask the agent
about H&M
Answers come only from the data on this page, with a source for every claim. If we don't know, it says so.
Ask the agent about H&M
Answers from our sourced data onlyTry one of these:
Sources
Ratings we use, where they come from and when we last checked them.High confidence
Trust checks
Basic signals every shopper should be able to find: a returns policy, a way to get in touch and an active company.
Checks
Returns policypassed60-day returns window ↗
Contact detailsneeds attentionNot found ↗
Company registrationpassedActive · Bolagsverket (Sweden) ↗
Something wrong here?
Tell us and we'll respond within 72 hours. If you represent H&M, you can claim this page.