Preview: sample data, not real ratings
Trust ScoreMedium confidence
84/ 100
- Rating sources
- 1
- Ratings counted
- 610
As of 15 Oct 2026 · How we score
AI summary
Emma is a home & furniture brand selling mainly online. Feedback across our sources is limited, so read the confidence level alongside the score.
Top praise
- Products are described as sturdy and well made Brand site
- Assembly instructions are described as clear Brand site
- Designs match the product photos Brand site
Top complaints
- Delivery slots for large items can be limited Brand site
- Some parcels arrive with minor damage Brand site
- Missing parts on multi-box orders Brand site
What changed recently:No notable change in feedback over the last 30 days.
Summary written by AI from the sources below on 15 Oct 2026. We summarise and link out; we don't copy reviews.
Delivery, returns
and support
What customers report about getting an order, sending it back and reaching a person. Every point links to its source.
Delivery
Customers report orders usually arrive within the quoted window, with more delays mentioned during sale periods.
Returns
The returns policy offers a 30-day returns window. Some customers report refunds taking longer than expected.
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about Emma
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Answers from our sourced data onlyTry one of these:
Sources
Ratings we use, where they come from and when we last checked them.Medium confidence
Trust checks
Basic signals every shopper should be able to find: a returns policy, a way to get in touch and an active company.
Checks
Returns policypassed30-day returns window ↗
Contact detailspassedEmail and contact form ↗
Company registrationpassedActive · EU business registers (BRIS) ↗
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