Preview: sample data, not real ratings
Trust ScoreMedium confidence
81/ 100
- Rating sources
- 2
- Ratings counted
- 11,574
As of 15 Oct 2026 · How we score
AI summary
Butternut Box is a pets, kids & gifts brand selling mainly online. Feedback across our sources is limited, so read the confidence level alongside the score.
Top praise
- Products arrive well presented Google
- Personalisation options are well liked Brand site
- Ordering is described as simple Google
Top complaints
- Delivery dates slip around holidays Brand site
- Subscription changes take several steps Google
- Occasional quality issues on items Brand site
What changed recently:No notable change in feedback over the last 30 days.
Summary written by AI from the sources below on 15 Oct 2026. We summarise and link out; we don't copy reviews.
Delivery, returns
and support
What customers report about getting an order, sending it back and reaching a person. Every point links to its source.
Delivery
Customers report orders usually arrive within the quoted window, with more delays mentioned during sale periods.
Returns
The returns policy offers a 100-day returns window. Some customers report refunds taking longer than expected.
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about Butternut Box
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Answers from our sourced data onlyTry one of these:
Sources
Ratings we use, where they come from and when we last checked them.Medium confidence
Trust checks
Basic signals every shopper should be able to find: a returns policy, a way to get in touch and an active company.
Checks
Returns policypassed100-day returns window ↗
Contact detailspassedEmail and contact form ↗
Company registrationpassedActive · Companies House (UK) ↗
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