Trustbadgely
Preview: sample data, not real ratings
Trust ScoreMedium confidence
90/ 100
Rating sources
2
Ratings counted
3,809

As of 15 Oct 2026 · How we score

AI summary

Brooklinen is a home & furniture brand with online and in-store shopping. Feedback across our sources is limited, so read the confidence level alongside the score.

Top praise
  • Products are described as sturdy and well made Google
  • Assembly instructions are described as clear Brand site
  • Designs match the product photos Google
Top complaints
  • Delivery slots for large items can be limited Brand site
  • Some parcels arrive with minor damage Google
  • Missing parts on multi-box orders Brand site
What changed recently:Mentions of delivery delays rose slightly over the last 30 days.

Summary written by AI from the sources below on 15 Oct 2026. We summarise and link out; we don't copy reviews.

Delivery, returns
and support

What customers report about getting an order, sending it back and reaching a person. Every point links to its source.

Delivery

Customers report orders usually arrive within the quoted window, with more delays mentioned during sale periods.

Returns

The returns policy offers a 100-day returns window. Some customers report refunds taking longer than expected.

Support

Support feedback is mixed: chat is described as faster than email.

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about Brooklinen

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Answers from our sourced data only

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Sources

Ratings we use, where they come from and when we last checked them.Medium confidence
GoogleView ↗
4.4/ 5 · 3,216 ratings

In-store reviews, rolled up across locations

Rating data from Google · As of 15 Oct 2026

Brand site ratingsView ↗
4.6/ 5 · 593 ratings

Product ratings published on the brand's own site

As of 15 Oct 2026

TrustpilotView ↗
Linked, no score shown

Link only. Scores shown once licensed access is in place.

As of 15 Oct 2026

Trust checks

Basic signals every shopper should be able to find: a returns policy, a way to get in touch and an active company.

Checks

Returns policypassed100-day returns window ↗
Contact detailspassedLive chat and email ↗

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