Trust Score 89/100 · 4 sources · 497,453 reviews · updated 16 Oct 2026
Boozt reviews
In short
Is Boozt legit?
Boozt holds a 4.4 out of 5 rating on Trustpilot from 397,738 reviews, with 79.5% five star and 6.5% one or two star. The App Store shows 4.7 from 75,507 ratings and Google Play shows 4.36 from 24,204. Customers mostly praise fast delivery, prices and selection, while complaints centre on refunds, slow support replies and wrong or used items.
Trust Score 89/100 from 497,453 public reviews across 4 sources, updated 16 Oct 2026. How we score
- Rating sources
- 4
- Ratings counted
- 497,453
As of 16 Oct 2026 · How we score
AI summary
Boozt holds a 4.4 out of 5 rating on Trustpilot from 397,738 reviews, with 79.5% five star and 6.5% one or two star. The App Store shows 4.7 from 75,507 ratings and Google Play shows 4.36 from 24,204. Customers mostly praise fast delivery, prices and selection, while complaints centre on refunds, slow support replies and wrong or used items.
- Fast delivery is the most common positive point. Many short Trustpilot and App Store reviews mention quick, on time parcels. Trustpilot
- Customers like the prices, regular discounts and wide brand selection. Several say they keep ordering because of the offers. Trustpilot
- Several customers call returns and refunds easy and quick. Some praise free return shipping and fast refunds. Trustpilot
- Some customers report helpful, fast customer service that fixed order problems. One reviewer said the parcels were well packaged and the items were 100% authentic. Trustpilot
- Refund problems and delays. Customers report waiting 18 days to 4 weeks for refunds, a partial refund on a large return, and returns that did not register in the account. Trustpilot
- Slow or missing replies from customer service. Customers report days without an answer by email or chat, and standard chat answers that did not solve the problem. Trustpilot
- Wrong, used or poor quality items. Customers report a wrong jacket, shoes that looked used, a missing item, broken plates and items that wore out quickly. Trustpilot
- Shipping and return fees. Customers dislike paying for delivery and returns, with no free shipping threshold in some markets. Google Play
- Size guides and app bugs. Customers say sizing advice is unreliable. App users report blank or black screens, language settings that do not work, and filter problems. Trustpilot
Summary written by AI from 150 public reviews across the sources below on 17 Oct 2026. Short excerpts link to their source. No reviewer names.
Key facts
| Source | Rating | Reviews | Updated |
|---|---|---|---|
| Trustpilot | 4.4 / 5 | 397,738 | 16 Oct 2026 |
| App Store | 4.7 / 5 | 75,507 | 16 Oct 2026 |
| Google Play | 4.4 / 5 | 24,204 | 16 Oct 2026 |
| Reviews.io | 4.0 / 5 | 4 | 16 Oct 2026 |
Delivery, returns
and support
How is Boozt delivery?
Delivery is the most praised area, with many reviews describing fast service. Reported times range from 2 days to 3 to 4 days, with one customer reporting 8 days and an Estonian customer about 7 days. The brand says it aims for 1 to 2 working days. Several customers say paid Priority Packing did not make delivery faster, and the brand replied that it only speeds up warehouse packing. Others report parcels sent to a wrong pickup point or lost with the carrier. Reviews.io has only two older delivery comments, from 2017 and 2018, and both are positive.
How do Boozt returns work?
Customers are split. Many call returns easy and refunds quick. Others report refunds taking 18 days to over 4 weeks, one refund missing an item, and returns that could not be registered. Return fees are a recurring complaint, with one reviewer citing about 70 kr to return shoes after a sizing error. One Trustpilot reviewer mentions free shipping and return shipping, so conditions may vary by market. One Google Play reviewer says customers who return often get blocked, and this appears in only one review.
How is Boozt customer support?
Customer reports are mixed. Several reviewers praise fast, friendly help, and one App Store reviewer said a problem was fixed quickly. Others report no answer by email or chat for 3 days or more, a closed phone line, and a rude chat exchange. The brand's replies point to email and phone with weekday opening hours of 8 to 18. Reviews.io has one older review from 2015 about slow email replies, and another that appears to describe a physical shoe store rather than Boozt.
How is Boozt quality?
One reviewer said items were 100% authentic and in perfect condition, and the brand states it sells only authentic products. Other customers report wrong or apparently used items with tags attached, returned products sold as new, a possible copy knitwear item, and shoes or trousers that wore out after little use. Some say they were told a complaint came too late. Sizing is a separate issue, as customers say the size guide and fit notes were unclear. These reports are a minority next to the high overall ratings.
What customers say
about Boozt
Sjukt snabb leverans och bra priser, topp!
Lieferung alles top das Retourensystem ist allerdings ein Witz. Ich muss über 4 wochen auf eine Rückerstattung warten
Products are 100% authentic and well-packaged, but checkout rules can be tricky
Usel kundservice. Kan inte hitta min beställning på mina sidor och kan då inte registrera en retur. Inget svar varken på chatt eller mejl.
Bra rabatter. Snabb leverans. Enkelt att returnera om det inte passar. Handlar jättemycket på Boozt!
I paid 59 kr for delivery, and then I had to pay around 70 kr for the return fee. So for a product I never used and returned because of their incorrect size.
Questions about
Boozt
Is Boozt legit?
Customers report that Boozt is a working, large retailer. Trustpilot shows 4.4 from 397,738 reviews, with 79.5% five star and 4.7% one star. The App Store rating is 4.7 and Google Play is 4.36. A minority of reviewers report wrong or used items, and a few use the word scammers, so problems do occur.
How long does Boozt delivery take?
Customers report anything from 2 days to 8 days, and the brand says it aims for 1 to 2 working days. An Estonian customer reported about 7 days. Many reviews call delivery fast. Paid Priority Packing speeds up warehouse packing but not the carrier, according to the brand.
Can I return Boozt clothes?
Yes, and many customers call returns easy. Some report free returns, while others report return fees of around 70 kr. Refund times vary, from quick to over 4 weeks. A few customers say they could not register a return in the account.
Does Boozt reply to bad reviews?
Sometimes. The reply rate is 22% on Trustpilot and 34.9% on Google Play. Replies are polite and apologetic and usually ask the customer to contact customer service. Reviews.io shows no replies.
Is Boozt worth the price?
Many customers say prices and discounts are good, and they keep shopping for the offers. Some complain about shipping and return fees and about discount conditions, such as a minimum spend. Others say the new Club Boozt scheme gives them less value than before.
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