Trust Score 40/100 · 4 sources · 9,171 reviews · updated 16 Oct 2026
Bombas reviews
In short
Is Bombas legit?
Trustpilot shows a 1.6 rating from 9,040 reviews, but its breakdown lists 7,223 five-star ratings (about 80%), so the headline score and the distribution conflict. BBB rates Bombas D- with a 1.13 rating and 106 complaints in 3 years. Google (3.0 from 93 reviews, a corporate office listing) and Sitejabber (3.06 from 8 reviews) are mixed and thin.
Trust Score 40/100 from 9,171 public reviews across 4 sources, updated 16 Oct 2026. How we score
- Rating sources
- 4
- Ratings counted
- 9,171
As of 16 Oct 2026 · How we score
AI summary
Trustpilot shows a 1.6 rating from 9,040 reviews, but its breakdown lists 7,223 five-star ratings (about 80%), so the headline score and the distribution conflict. BBB rates Bombas D- with a 1.13 rating and 106 complaints in 3 years. Google (3.0 from 93 reviews, a corporate office listing) and Sitejabber (3.06 from 8 reviews) are mixed and thin.
- Customers report that the socks are soft, cushioned and comfortable, with a seamless toe and a grip that keeps them in place. Trustpilot
- Several customers report that the Happiness Guarantee worked. Reviewers describe free replacements after sending a photo of a holed sock, and refunds or gift cards for missing items. Trustpilot
- Some long-term buyers report socks lasting about 4 years without holes. One BBB reviewer says the slippers and socks last wash after wash. Trustpilot
- Compression socks are praised by some customers for comfort during recovery, for example after knee surgery. Trustpilot
- Orders that ship late or never ship. Customers report waits of 3 weeks or more, orders stuck in processing, and tracking that shows no movement. This is the main theme in the BBB complaints. BBB
- Support is hard to reach. Customers report email-only contact, a phone line that says calls are not being taken, and automated or AI replies with no human follow-up. BBB
- Socks developing holes within months, and some customers say quality has declined. Complaints include holes in heels and toes, loose threads and thin fabric. Trustpilot
- Wrong, missing or partial items. Customers report receiving the wrong size or product, or only 1 or 2 items from a larger order. BBB
- Price. Customers describe the socks as expensive, with one review citing roughly $14 to $22 per pair, and say cheaper brands last as long. Trustpilot
Summary written by AI from 113 public reviews across the sources below on 17 Oct 2026. Short excerpts link to their source. No reviewer names.
Key facts
| Source | Rating | Reviews | Updated |
|---|---|---|---|
| Trustpilot | 1.6 / 5 | 9,040 | 16 Oct 2026 |
| 3.0 / 5 | 93 | 16 Oct 2026 | |
| Sitejabber | 3.1 / 5 | 8 | 16 Oct 2026 |
| BBB | 1.1 / 5 | 30 | 16 Oct 2026 |
Delivery, returns
and support
How is Bombas delivery?
Delivery is the weakest area in the BBB and recent Trustpilot reviews. Customers report orders unshipped after 2 to 4 weeks, tracking that shows shipped when nothing left the warehouse, and packages delivered to the wrong address. One reviewer was quoted 5 to 8 business days and had waited 3 weeks. A Christmas 2025 backlog drew many complaints, and some reviewers say the company admitted the error. Some customers also blame the carrier OnTrac. Google reviews describe lost shipments and charges taken long before delivery.
How do Bombas returns work?
Bombas advertises a 100% Happiness Guarantee. Many Trustpilot reviewers report easy replacements, refunds, and gift cards or goodwill credit without needing to return items. Others report that the return links did not work, that only a partial refund was given, or that they were offered store credit instead of money back. A Sitejabber reviewer says they had to mail back holed socks despite sending photos.
How is Bombas customer support?
Experiences split sharply. Some Trustpilot reviewers call support generous and quick to fix mistakes. Many BBB, Google and recent Trustpilot reviewers report no reply after several emails, canned or AI answers, no working phone line, and a few rude agents. One Google reviewer eventually got an apology and a reship after a long delay.
How is Bombas quality?
Comfort gets steady praise, but durability is disputed. Some customers report socks lasting years. Others report holes within months, thin fabric, and a decline in quality. Fit complaints include tight ankle bands, small sizes, and compression socks that are too tight to put on. Sitejabber reviews are older and similarly split.
What customers say
about Bombas
I sent a photo, and they replaced them free of charge. Nice to know companies out there still stand behind their product.
I was told shipping would take 5-8 business days. It's now 3 weeks later and I have not received my order.
While i do think the socks are very comfortable and they stay in place, they get holes in them very quickly.
Built right and it grips at the back and never comes off the back.
I finally got a response with an apology and a reship of what was originally ordered.
I tried to call their 800 number and the recording says they dont take calls and to email them.
Questions about
Bombas
Is Bombas legit?
Bombas is a real brand that sells and ships products, and Trustpilot's breakdown shows about 80% five-star ratings among 9,040 reviews. Its headline Trustpilot rating of 1.6 conflicts with that breakdown. BBB gives a D- grade, a 1.13 rating and 106 complaints in 3 years, mostly about orders not arriving and unanswered emails.
How long does Bombas delivery take?
Customers report widely varying times. One was quoted 5 to 8 business days and waited 3 weeks. Others report orders in processing for 2 to 4 weeks, or never shipped. Some Trustpilot reviewers say orders arrived promptly, but delays are the leading complaint on BBB.
Can I return Bombas socks?
Bombas offers a 100% Happiness Guarantee. Many customers report free replacements, refunds or gift cards after sending photos of damaged socks. Others report broken return links, partial refunds, store credit instead of a refund, and slow replies.
Does Bombas reply to bad reviews?
Rarely. The reply rate is 0% on Trustpilot, Google and Sitejabber, and about 1.3% on BBB. The BBB reply seen is a templated apology that asks the customer to clarify the concern.
Is Bombas worth the price?
Opinions are split. Satisfied customers say the comfort and fit justify roughly $14 to $22 per pair, and some report socks lasting years. Others report holes within months and say cheaper brands last as long.
Ask the agent
about Bombas
Try one of these:
Sources
- 57,223
- 4489
- 3359
- 2281
- 1688
Brand replied to 0% of reviews
As of 16 Oct 2026
- 540
- 42
- 35
- 26
- 140
Brand replied to 0% of reviews
Google Maps listing: Bombas Corporate Office
Rating data from Google · As of 16 Oct 2026
Brand replied to 1% of reviews
BBB grade D-, 106 complaints in 3 years
As of 16 Oct 2026
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