Trust Score 85/100 · 4 sources · 82,061 reviews · updated 16 Oct 2026
Boden reviews
In short
Is Boden legit?
Boden holds 4.6 out of 5 on Trustpilot from 81,823 reviews, and 82% of those are five stars. Reviews.io shows 4.31 from 109 reviews. Google shows 4.1 from 111 reviews, but that is a store listing and not the online shop. Sitejabber is lower at 3.14, but it has only 18 reviews, so it carries little weight.
Trust Score 85/100 from 82,061 public reviews across 4 sources, updated 16 Oct 2026. How we score
- Rating sources
- 4
- Ratings counted
- 82,061
As of 16 Oct 2026 · How we score
AI summary
Boden holds 4.6 out of 5 on Trustpilot from 81,823 reviews, and 82% of those are five stars. Reviews.io shows 4.31 from 109 reviews. Google shows 4.1 from 111 reviews, but that is a store listing and not the online shop. Sitejabber is lower at 3.14, but it has only 18 reviews, so it carries little weight.
- Easy returns and the Try Before You Buy service are praised often. Six of the recent Trustpilot reviews read mention Try Before You Buy, and reviewers call it simple to arrange and to send back. Trustpilot
- Many reviewers report quick, well packaged deliveries. Trustpilot and Reviews.io reviews use words like fast, swift and superfast. Trustpilot
- Reviewers describe the clothes as good quality, stylish and good value, especially in the sale. Some have shopped with Boden for years. Trustpilot
- Phone and chat support is often called polite, helpful and quick to fix problems such as lost parcels, discount code errors and wrong items. Trustpilot
- Shoppers say the in store outlet at Park Royal has deep discounts, helpful staff and a wide range, especially for women and girls. Google
- Late or lost parcels are the main recent complaint. Five Trustpilot reviews in the sample name the courier Evri, and one names DHL. Reviewers report missed deliveries, parcels that never arrived and little explanation. Trustpilot
- Some reviewers say quality has slipped. They report thin fabric, pilling after one or two wears, a coat that ripped and poor finishing. Most of the harshest quality reviews are older, from 2021 to 2023. Trustpilot
- Sizing is described as inconsistent. Reviewers say items run tight or large, and one says a current size 12 fits differently from older size 12s. Trustpilot
- Some reviewers report refund and order problems. These include slow refunds, a refund promised but not paid, and a sale item cancelled after the buyer added other items to reach free shipping. Trustpilot
- Some reviewers say the clothes are expensive unless bought in the sale. Several advise waiting for discounts. Trustpilot
Summary written by AI from 123 public reviews across the sources below on 17 Oct 2026. Short excerpts link to their source. No reviewer names.
Key facts
| Source | Rating | Reviews | Updated |
|---|---|---|---|
| Trustpilot | 4.6 / 5 | 81,823 | 16 Oct 2026 |
| 4.1 / 5 | 111 | 16 Oct 2026 | |
| Sitejabber | 3.1 / 5 | 18 | 16 Oct 2026 |
| Reviews.io | 4.3 / 5 | 109 | 16 Oct 2026 |
Delivery, returns
and support
How is Boden delivery?
Most recent reviews describe quick delivery with good tracking and careful packaging. The complaints centre on couriers. Reviewers report Evri failing to deliver twice, parcels arriving a week late, three failed attempts while the buyer was home, and parcels left outside in the rain. One reviewer says a pre-order listed from 2 October arrived on 12 October. Older Reviews.io reviews also report slow deliveries and trouble with orders shipped to Canada and the US.
How do Boden returns work?
Returns are mostly described as easy and quick, including free returns and drop off at a shop such as Waitrose. Try Before You Buy gets repeated praise. Some negatives appear. One Trustpilot reviewer says refunds take much longer than before and that Boden does not do exchanges. International shoppers report unsuitable return labels. A Google reviewer says the outlet store sells items that cannot be returned. A few older reviews say refunds never arrived.
How is Boden customer support?
Reviewers often praise phone and chat support as polite, prompt and willing to fix problems, with examples of replacement items sent the next day and a credit offered after a failed delivery. Others report unanswered emails, busy phone lines and promised emails that never arrived. One Trustpilot reviewer says they could not get anyone to respond about a missing parcel. A Google reviewer says in store staff ignored them.
How is Boden quality?
Quality is mostly rated good, and many reviewers call the fabrics and fit excellent. Complaints are about thin jersey, creased items, pilling cardigans and outerwear that fell apart. A few reviewers say quality is not what it used to be. Sizing is the most common fit issue, with reports of items running tight and of inconsistent sizes.
What customers say
about Boden
Quick delivery and very easy return. Great experience
Try before you buy is great! So easy to return
Evri have failed to deliver it twice and have given no indication of when they will deliver it.
Garments arrive looking like they have been kicked around the warehouse floor. The finish is poor and the quality of materials is shocking
found the material to be very thin, and was really creased when I got out of bag
We had specific questions to ask but after 15 minutes of not even receiving eye contact we walked out.
Questions about
Boden
Is Boden legit?
Reviews suggest yes. Trustpilot shows 4.6 from 81,823 reviews, with 82% five stars and about 4% one star. Reviews.io shows 4.31 from 109 reviews. Sitejabber shows 3.14, but from only 18 reviews. Google shows 4.1 from 111 reviews, but it is a store listing.
How long does Boden delivery take?
Many recent reviewers call delivery quick. Others report late parcels through couriers such as Evri, including a parcel a week late and some that never arrived. One reviewer says a pre-order arrived 10 days after the stated availability date. The data gives no exact average delivery time.
Can I return Boden clothes?
Reviewers mostly say returns are easy and quick, and Try Before You Buy is widely praised. Some report slow refunds, no exchanges, and unsuitable labels for international returns. One Google reviewer says outlet store items cannot be returned.
Does Boden reply to bad reviews?
No replies were recorded. The reply rate is 0% on Trustpilot, Google, Sitejabber and Reviews.io.
Is Boden worth the price?
Many reviewers say the quality and style justify the cost, especially in the sale. Others call it expensive, with one paying £54 for shorts and others advising to wait for discounts. A few say quality has dropped.
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