Trust Score 71/100 · 6 sources · 2,276,915 reviews · updated 16 Oct 2026
Best Buy reviews
In short
Is Best Buy legit?
Best Buy ratings split sharply by source. Trustpilot averages 1.4 from 7,232 reviews and about 87% of them are 1 star. Sitejabber averages 3.0 from 1,792 reviews. The Best Buy app scores 4.87 on the App Store (about 1.77 million ratings) and 4.71 on Google Play (483,072 ratings), and the Google Maps store listing scores 4.1 from 17,347 reviews. The low scores centre on delivery, installation, refunds and support. The high scores centre on app ease of use and helpful store staff.
Trust Score 71/100 from 2,276,915 public reviews across 6 sources, updated 16 Oct 2026. How we score
- Rating sources
- 6
- Ratings counted
- 2,276,915
As of 16 Oct 2026 · How we score
AI summary
Best Buy ratings split sharply by source. Trustpilot averages 1.4 from 7,232 reviews and about 87% of them are 1 star. Sitejabber averages 3.0 from 1,792 reviews. The Best Buy app scores 4.87 on the App Store (about 1.77 million ratings) and 4.71 on Google Play (483,072 ratings), and the Google Maps store listing scores 4.1 from 17,347 reviews. The low scores centre on delivery, installation, refunds and support. The high scores centre on app ease of use and helpful store staff.
- Store staff are often described as knowledgeable, patient and friendly. Customers name help with phones, laptops and TVs. Google Maps shows 50% five-star ratings across 17,347 reviews. Google
- Geek Squad tech help gets repeated praise. Customers report fast fixes, such as a problem solved in ten minutes and several issues resolved in one appointment. Trustpilot
- The app is called easy to use, good for searching, comparing and checking out. Google Play has 412,139 five-star ratings out of 483,072, about 85%. Google Play
- Customers like the product selection, deals and open-box discounts. Some report finding laptops and TVs well below regular prices. Sitejabber
- Best Buy membership gets positive mentions for perks and for making repairs and questions easier. Google Play
- Delivery and installation problems are the biggest theme on Trustpilot. Customers report failed or late deliveries, subcontracted installers who were rude or did poor work, and repeat visits to fix mistakes. Trustpilot
- Support is hard to reach and does not resolve issues. Customers report being transferred many times, being unable to reach a person, and cases closed without a refund. Trustpilot
- The app and website are described as slow, freezing and glitchy. Login problems and forced notifications are also mentioned. Most Google Play low ratings in the sample are about this. Google Play
- Customers report unexpected or misleading charges. Examples include a rewards banner that offered no usable certificate, an add-on insurance policy they say they declined, credit card fees, and double payment for haul away. App Store
- Refunds, returns and damaged items cause friction. Customers report restocking fees on a defective phone, refusal to exchange a cracked laptop, a missing remote on an open-box TV, and an empty box for an Apple Watch. Sitejabber
Summary written by AI from 150 public reviews across the sources below on 17 Oct 2026. Short excerpts link to their source. No reviewer names.
Key facts
| Source | Rating | Reviews | Updated |
|---|---|---|---|
| Trustpilot | 1.4 / 5 | 7,232 | 16 Oct 2026 |
| App Store | 4.9 / 5 | 1,765,940 | 16 Oct 2026 |
| Google Play | 4.7 / 5 | 483,072 | 16 Oct 2026 |
| 4.1 / 5 | 17,347 | 16 Oct 2026 | |
| Sitejabber | 3.0 / 5 | 1,792 | 16 Oct 2026 |
| Reviews.io | 1.4 / 5 | 1,532 | 16 Oct 2026 |
Delivery, returns
and support
How is Best Buy delivery?
Delivery is the weakest area on Trustpilot. Customers report failed deliveries that forced them to reorder, delivery windows that slipped past 9 pm, a replacement that took two weeks, and an item that never shipped. Some report paying cash for installation that was meant to be free. Sitejabber has similar older complaints about missed delivery days and no notice. A few customers report fast delivery, such as gift cards in two days and a TV in five days.
How do Best Buy returns work?
Returns get mixed reports. Some customers say staff handled a printer return pleasantly. Others report restocking fees on a defective phone, a refused exchange on a cracked laptop, a TV refund still missing after three cancellations, and no refund on an undelivered digital product. Customers also report being made to ship back items that were clearly unusable.
How is Best Buy customer support?
Support gets split reviews. Customers praise in-store staff, Geek Squad techs and the online help chat. Complaints are about phone and online support, including 9 transfers in one call, no way to reach a person in a store, and cases closed without resolution. App support replies on Google Play direct users to an email address or social media.
How is Best Buy quality?
Few reviews judge the products themselves, since Best Buy resells other brands. Customers who mention quality are mostly positive about clearance and general purchases. Complaints are about open-box items that arrived cracked or incomplete, damage in transit and poor installation work. Treat these as sale and fulfilment issues rather than product defects.
What customers say
about Best Buy
In both cases, the delivery failed and Best Buy appeared to have no operational process for resolving the situation other than having the customer start over from scratch.
He helped me set up my phone and did a great job installing the screen protector. He was patient, professional, and made the whole process easy.
app forces spam notifications to receive stock alerts. it also runs slower than just using the website
If you have the membership, it makes any questions or repairs super simple and easy!
Today, while trying to inquire and/or speak to a manager, I was transferred 9 times and spent over an hour on the call and still didn't get anywhere.
Nick was our Geek Squad tech and he started our appoinment right on time and had the problem solved in ten minutes.
Questions about
Best Buy
Is Best Buy legit?
Review data shows a real, established retailer with physical stores and a widely used app. The App Store has about 1.77 million ratings at 4.87. Complaints are about service, delivery and charges rather than the store not existing. Trustpilot is very low at 1.4 and a few customers use the word scam over undelivered orders. Reviews.io shows 1.38, but many of its reviews are unrelated to Best Buy and look unreliable.
How long does Best Buy delivery take?
Reports vary. Some customers say gift cards arrived in two days and a TV in five days. Others report delivery windows running to the late evening, failed deliveries that forced a reorder, and a replacement taking about two weeks. Customers also report that installation and haul away deliveries are the most likely to go wrong.
Can I return Best Buy electronics?
Customers report both smooth and difficult returns. One said a printer return was handled pleasantly. Others report restocking fees on a defective phone, refused exchanges on cracked open-box items and slow refunds. Digital products were described as not refundable by one customer.
Does Best Buy reply to bad reviews?
Rarely on review sites. Trustpilot, Sitejabber and Reviews.io show a 0% reply rate. Google Play shows 34.2% and Google Maps 20%. Replies are polite templates that point customers to an app support email or social media.
Is Best Buy worth the price?
Opinions are mixed. Some customers report good prices, open-box deals up to 60% off and membership perks. Others report a $50 gap over market price, price tag disputes with a store manager, and fees they say were not disclosed. Customers suggest comparing prices before buying.
Ask the agent
about Best Buy
Try one of these:
Sources
- 5415
- 4128
- 3124
- 2272
- 16,293
Brand replied to 0% of reviews
As of 16 Oct 2026
- 5412,139
- 438,823
- 311,478
- 25,624
- 115,004
Brand replied to 34% of reviews
As of 16 Oct 2026
- 58,710
- 44,746
- 32,345
- 2690
- 1856
Brand replied to 20% of reviews
Google Maps listing: Best Buy
Rating data from Google · As of 16 Oct 2026
- 5430
- 4209
- 3114
- 298
- 1652
Brand replied to 0% of reviews
As of 16 Oct 2026
- 5114
- 413
- 313
- 255
- 11,337
Brand replied to 0% of reviews
As of 16 Oct 2026
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