Trust Score 51/100 · 6 sources · 1,720 reviews · updated 16 Oct 2026
Benetton reviews
In short
Is Benetton legit?
Benetton scores 1.5 out of 5 on Trustpilot from 956 reviews, and 780 of them (about 82%) are one star. Reviews.io is similarly low at 1.43 from 14 reviews, and the App Store shows 2.4 from 31 ratings. The Google Maps listing for United Colors of Benetton, which covers stores rather than the online shop, scores 4.1 from 718 reviews.
Trust Score 51/100 from 1,720 public reviews across 6 sources, updated 16 Oct 2026. How we score
- Rating sources
- 5
- Ratings counted
- 1,720
As of 16 Oct 2026 · How we score
AI summary
Benetton scores 1.5 out of 5 on Trustpilot from 956 reviews, and 780 of them (about 82%) are one star. Reviews.io is similarly low at 1.43 from 14 reviews, and the App Store shows 2.4 from 31 ratings. The Google Maps listing for United Colors of Benetton, which covers stores rather than the online shop, scores 4.1 from 718 reviews.
- Some online customers report fast, well packed deliveries. Examples include 2 to 4 day arrivals and careful or eco-friendly packaging. Trustpilot has 88 five-star reviews out of 956 (about 9%). Trustpilot
- Customers who had no problems praise the clothes. They mention good materials, a good fit and items matching the description. Trustpilot
- Store visits score much better than the online shop. The Google Maps listing averages 4.1 from 718 reviews, with 328 five-star and 236 four-star ratings. Reviewers mention friendly, helpful staff. Google
- A few customers say support solved a lost return quickly and offered a voucher. Others say tickets were answered promptly after a shipping delay. Trustpilot
- Prices are described as reasonable or affordable, and shoppers like the discounts and outlet offers. Trustpilot
- Refunds are slow or incomplete. Customers report waiting from 27 days to several months, receiving only part of the amount, or getting no reply to repeated emails. Trustpilot
- The returns process is hard to use. Customers report a 24-hour wait before a return can be requested, a 14-day window counted from the delivery date, return labels that will not download, and no label in the parcel. Trustpilot
- Customer service is described as unresponsive, unhelpful or rude. Several reviewers say messages went unanswered or a call was cut off. Trustpilot
- The app and website are said to be broken or slow. Customers report the app not opening after an update, baskets emptying, slow loading and no purchases possible from the USA. Google Play
- Shipping and return fees surprise some customers. They report 9 euro shipping and 5 to 7 euro deductions from refunds. Trustpilot
Summary written by AI from 106 public reviews across the sources below on 17 Oct 2026. Short excerpts link to their source. No reviewer names.
Key facts
| Source | Rating | Reviews | Updated |
|---|---|---|---|
| Trustpilot | 1.5 / 5 | 956 | 16 Oct 2026 |
| App Store | 2.4 / 5 | 31 | 16 Oct 2026 |
| Google Play | No star rating | 26 | 16 Oct 2026 |
| 4.1 / 5 | 718 | 16 Oct 2026 | |
| Sitejabber | 3.5 / 5 | 1 | 16 Oct 2026 |
| Reviews.io | 1.4 / 5 | 14 | 16 Oct 2026 |
Delivery, returns
and support
How is Benetton delivery?
Delivery experiences are mixed. Some Trustpilot customers report arrival in 2 to 4 days. Others report orders stuck in processing for 7 to 10 days or more, parcels left with neighbours, or parcels marked as delivered when they were not. Reviewers name UPS, DHL, GLS and Amazon as carriers. A Google reviewer in Milan and a Reviews.io reviewer both report late online orders.
How do Benetton returns work?
Returns are the most common complaint. Customers report that returns can only be requested from 24 hours after delivery and within 14 days of the delivery date. Free returns are said to work only with one courier, and 5 to 7 euros is deducted in some cases. Refunds are reported as taking 27 days to 6 weeks, or as arriving only in part. One reviewer says an Italian store in Portugal offered only exchanges within 30 days.
How is Benetton customer support?
Most support reviews are negative. Customers report ignored emails, slow replies and an agent who hung up. Some Trustpilot reviewers describe quick, helpful answers and a voucher after a lost parcel. Reviews.io has 12 one-star ratings out of 14.
How is Benetton quality?
Customers who received their orders often praise the materials and fit, including jeans and organic cotton trousers. Others report trousers splitting after two or three wears, linen trousers pilling after one wear, and kids clothes that get ruined easily. Some say sizes run small or short.
What customers say
about Benetton
Sito intuitivo, spedizione rapida (acquisto 22 settembre, consegna 25 settembre) e imballo accurato.
Unable to download return label to return goods. Thought this was a reputable company and didn't check reviews before I ordered.
received email that I will be refunded 100.85 euros (7 euros deducted as return fee), 2 weeks later return, received another email stating 93.85 euros refund initiated.
The shop of my youth.. very nice staff friendly and helpful
L'ho appena aggiornata, ma, pur essendo stato completato l'aggiornamento, mi rinvia sempre allo store per aggiornare l'app, come in un loop infinito.
Usually very affordable, however speaking of kids outfits, not all the wears have a proper quality, sometimes they get ruined very easily and that's not what you expect from kids wears.
Questions about
Benetton
Is Benetton legit?
Benetton is a real clothing brand with physical stores, and many customers report receiving their online orders. Online reviews are very negative, though. Trustpilot averages 1.5 from 956 reviews and about 82% are one star. The store listing on Google Maps averages 4.1 from 718 reviews.
How long does Benetton delivery take?
Customers report anything from 2 to 4 days up to 9 days or more. Several say orders sat in processing for 7 to 10 days. Others report parcels that never arrived or were marked as delivered in error.
Can I return Benetton clothes?
Yes, but customers find the process strict. They report that a return can be requested only from 24 hours after delivery and within 14 days of the delivery date. A return label has to be created online, and some say 5 to 7 euros is deducted from the refund. Refunds are reported as taking from 27 days to over a month.
Does Benetton reply to bad reviews?
Rarely. Benetton replies to about 6.5% of Trustpilot reviews, in a formal tone that often restates its terms of sale. Reply rates are 0% on Google Play, Google Maps, Sitejabber and Reviews.io.
Is the Benetton app any good?
Reviews are poor. The App Store rating is 2.4 from 31 ratings. Google Play has 26 reviews and no rating figure. Customers report the app not opening after updates, slow loading, baskets emptying and no purchases from the USA. The App Store match may not cover every regional version of the app.
Ask the agent
about Benetton
Try one of these:
Sources
- 5328
- 4236
- 399
- 213
- 142
Brand replied to 0% of reviews
Google Maps listing: United Colors of Benetton
Rating data from Google · As of 16 Oct 2026
Trust checks
Checks
Something wrong here?
Tell us and we'll respond within 72 hours. If you represent Benetton, you can claim this page.