Trust Score 78/100 · 4 sources · 40,487 reviews · updated 16 Oct 2026
BarkBox reviews
In short
Is BarkBox legit?
BarkBox scores 4.7 from 10,311 Trustpilot reviews, with 85% at five stars. The App Store rating is 4.9 from 29,955 ratings. Sitejabber is 2.5 from 125 reviews and BBB is 1.32 from 96 reviews, despite an A+ BBB grade and 327 complaints in three years. Happy pups drive the praise. Auto-renewal, cancellation and slow shipping drive the complaints.
Trust Score 78/100 from 40,487 public reviews across 4 sources, updated 16 Oct 2026. How we score
- Rating sources
- 4
- Ratings counted
- 40,487
As of 16 Oct 2026 · How we score
AI summary
BarkBox scores 4.7 from 10,311 Trustpilot reviews, with 85% at five stars. The App Store rating is 4.9 from 29,955 ratings. Sitejabber is 2.5 from 125 reviews and BBB is 1.32 from 96 reviews, despite an A+ BBB grade and 327 complaints in three years. Happy pups drive the praise. Auto-renewal, cancellation and slow shipping drive the complaints.
- Dogs love the toys and treats. Many Trustpilot and App Store reviewers say their pup gets excited when the monthly box arrives. Trustpilot
- Toys are durable for many chewers. Reviewers with strong chewers say BarkBox toys last far longer than store-bought ones. Trustpilot
- Support often fixes problems quickly. Reviewers report replaced treats, replaced toys and notes added to their profile after a message to the team. Trustpilot
- Themes and variety are popular. Reviewers like the monthly themes, humour and size and chewer-level options. Trustpilot
- Auto-renewal catches people out. Many BBB, Trustpilot and Sitejabber reviewers say a 6 or 12 month plan renewed without a clear warning and was hard to stop. BBB
- Cancelling is hard. Reviewers report being told they must finish a 12 month term, being charged after cancelling, and having no phone number to call. BBB
- Slow or missing shipments. Recent Trustpilot reviews describe orders arriving mid-month or sitting in the warehouse for almost two weeks. BBB reviewers report lost boxes and charges with no delivery. Trustpilot
- Contents disappoint some subscribers. Reviewers mention repeated toys, toys that are too small, treats dogs refuse and the switch from a box to a plastic bag. Trustpilot
- Support can feel automated. Some reviewers say chat replies are AI-written and slow once cancellation or a refund comes up. Trustpilot
Summary written by AI from 150 public reviews across the sources below on 17 Oct 2026. Short excerpts link to their source. No reviewer names.
Key facts
| Source | Rating | Reviews | Updated |
|---|---|---|---|
| Trustpilot | 4.7 / 5 | 10,311 | 16 Oct 2026 |
| App Store | 4.9 / 5 | 29,955 | 16 Oct 2026 |
| Sitejabber | 2.5 / 5 | 125 | 16 Oct 2026 |
| BBB | 1.3 / 5 | 96 | 16 Oct 2026 |
Delivery, returns
and support
How is BarkBox delivery?
Delivery is a common complaint in recent reviews. Trustpilot reviewers report boxes arriving around the middle of the month, one order still in the warehouse on the 13th, and split shipments. BBB and Sitejabber reviewers report lost boxes and charges with no delivery. One App Store reviewer found USPS delivery slow. Other reviewers say delivery was on time. Trustpilot reviews are mostly from October 2026.
How do BarkBox returns work?
Returns and refunds are a weak point for subscriptions. BBB reviewers report refusals to refund renewal charges and add-on items, and one reviewer was offered 50% back on items that did not fit. The brand points to its Scout's Honor Guarantee, which sends free replacement toys or treats rather than refunds. Several reviewers say replacements were quick and easy. Others say the guarantee did not work for them.
How is BarkBox customer support?
Support reviews are split. Positive reviewers on Trustpilot, the App Store and Sitejabber praise quick text chat, replaced items, and kind handling of sad situations. Complaints centre on cancellation, billing and refunds, with reviewers describing AI replies, long chat waits and no phone line. Sitejabber and BBB skew negative on this.
How is BarkBox quality?
Toy quality gets mixed but mostly positive feedback. Many reviewers with strong chewers say the toys hold up. Others say toys fell apart, seams ripped or a rubber chew lasted ten minutes. Treats please many dogs, but some reviewers say their dogs refuse them or got sick. Some report toys that are too small for large dogs and repeated items.
What customers say
about BarkBox
The toys are amazingly cute - usually any toys I buy have to be thrown away in 5 minutes because she's such an active chewer. These last forever!
Barkbox defaults to autorenew after your origibal subscription. If you don't catch it, they require you to purchase 1 year of more boxes.
His box comes with super durable toys and now that we've had our subscription for a while I'm actually prepping to donate a bunch instead of constantly needing to replace toys
They advised that I had auto renewed for six more months because I did not click on the option to disable auto renewal, which was in the fine print.
They have shipped an order that I tried canceling BEFORE it shipped.
The tomato and others fell apart … not glued well! Not happy and will not renew
Questions about
BarkBox
Is BarkBox legit?
Yes, BarkBox is a real company and most reviewers receive their boxes. Trustpilot shows 4.7 from 10,311 reviews and the App Store 4.9 from 29,955 ratings. BBB gives an A+ grade but a 1.32 rating from 96 reviews and 327 complaints in three years, mostly about renewal, cancellation and billing. Sitejabber is 2.5 from 125 reviews.
Is it hard to cancel BarkBox?
Many reviewers say yes. Reports include plans renewing automatically, being told to finish a 12 month term, and being charged after cancelling. BarkBox says multi-month plans renew by default and must be switched off before the term ends. Reviewers say there is no phone number and cancellation goes through chat or email.
How long does BarkBox delivery take?
Reviews vary. Some Trustpilot reviewers say boxes arrive around mid-month after billing early in the month. One reported an order still in the warehouse on the 13th. An App Store reviewer reported about 5 to 6 days with USPS. Other reviewers say delivery was prompt.
Can I return BarkBox toys?
BarkBox does not mainly offer returns. Its Scout's Honor Guarantee sends a replacement toy or treat if an item does not work out, and many reviewers confirm this. BBB reviewers report refused returns and refunds, and one was offered 50% back on items that did not fit.
Does BarkBox reply to bad reviews?
Sometimes. BarkBox replies to about 48% of BBB reviews, 10.5% of Trustpilot reviews and 1.6% of Sitejabber reviews. Replies are polite and templated, offering help or a replacement and explaining the auto-renewal policy.
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