Trust Score 66/100 · 7 sources · 99,426 reviews · updated 16 Oct 2026
Bang & Olufsen reviews
In short
Is Bang & Olufsen legit?
Bang & Olufsen has polarised reviews. Trustpilot averages 2.3 from 5,146 reviews, with 2,591 five-star and 1,473 one-star ratings. The B&O app scores 4.2 on the App Store (62,102 ratings) but 2.7 on Google Play (32,025 ratings). The Google Maps store listing scores 3.9 from 151 reviews, and BBB gives a D- grade with 6 complaints in 3 years.
Trust Score 66/100 from 99,426 public reviews across 7 sources, updated 16 Oct 2026. How we score
- Rating sources
- 6
- Ratings counted
- 99,426
As of 16 Oct 2026 · How we score
AI summary
Bang & Olufsen has polarised reviews. Trustpilot averages 2.3 from 5,146 reviews, with 2,591 five-star and 1,473 one-star ratings. The B&O app scores 4.2 on the App Store (62,102 ratings) but 2.7 on Google Play (32,025 ratings). The Google Maps store listing scores 3.9 from 151 reviews, and BBB gives a D- grade with 6 complaints in 3 years.
- Sound quality and design are the most common praise. Reviewers describe the sound as clean and detailed and the design as beautiful. Some say the premium price feels justified. Trustpilot
- Staff in showrooms and dealer stores get strong praise. Google Maps reviewers (77 of 151 are five-star) and Trustpilot reviewers describe knowledgeable, helpful sales staff in Copenhagen, Paris, Amsterdam and elsewhere. Google
- Some owners report products that last for many years and say build quality is high. One owner mentions a 30-year-old Beolab still going. A reviewer also praises the 5-year warranty on a headset. Trustpilot
- Some reviewers report excellent after-sales help, including help outside the warranty period and help with an older system. Trustpilot
- Some app users say recent updates made the app smoother and more stable. The App Store rating of 4.2 shows many iPhone users are satisfied. App Store
- The app is the biggest complaint. Reviewers report failed connections, speakers or headphones not detected, crashes, slow response, settings that reset and missing features. Google Play has 12,810 one-star ratings out of 32,025 (about 40%). Google Play
- Reliability problems with earbuds and headphones come up often. Reviewers report battery, charging, audio dropout and connection faults on models such as Beoplay EX, E8 and Beo Grace. Some report multiple replacements or repairs. Trustpilot
- Warranty and repair handling draws many complaints. Reviewers report long waits, lost or misrouted shipments, denied claims and no spare parts for older models. BBB lists 6 complaints in 3 years with a D- grade. Trustpilot
- Reviewers say the price does not match the product or software. Several say average sound, weak app functions or high repair quotes are hard to accept at this price point. Trustpilot
- Some reviewers say support is unhelpful or hard to reach, including a request for Danish-language help that could not be met and replies in English. Trustpilot
Summary written by AI from 150 public reviews across the sources below on 17 Oct 2026. Short excerpts link to their source. No reviewer names.
Key facts
| Source | Rating | Reviews | Updated |
|---|---|---|---|
| Trustpilot | 2.3 / 5 | 5,146 | 16 Oct 2026 |
| App Store | 4.2 / 5 | 62,102 | 16 Oct 2026 |
| Google Play | 2.7 / 5 | 32,025 | 16 Oct 2026 |
| 3.9 / 5 | 151 | 16 Oct 2026 | |
| Sitejabber | 4.0 / 5 | 1 | 16 Oct 2026 |
| Reviews.io | 5.0 / 5 | 1 | 16 Oct 2026 |
| BBB | No star rating | 0 | 16 Oct 2026 |
Delivery, returns
and support
How is Bang & Olufsen delivery?
Delivery feedback is limited but mostly positive on Trustpilot. Reviewers mention fast delivery, good tracking updates and protective packaging. One reviewer reports a parcel that arrived opened with the contents removed. A BBB complaint from 2025 describes an order left at a pickup point and collected by someone else using a fraudulent ID. The data gives no typical delivery time.
How do Bang & Olufsen returns work?
Reviewers say little about ordinary returns. Most comments are about warranty repairs and returns. Reviewers report waits of two months or more, parcels sent to the wrong country, damaged shipments, and a claim denied after three differing reasons. One reviewer returned earbuds because of reliability. These stories come from a small number of detailed reviews, and BBB shows similar complaints.
How is Bang & Olufsen customer support?
Support experiences are split. Some Trustpilot reviewers call it exceptional and accommodating. Others report slow cases, repeated referrals to a contact form, conflicting answers from different agents and no repair options. BBB complaints describe lost repairs and unclear policies. Many Google Play and App Store reviewers say support was no help with app faults.
How is Bang & Olufsen quality?
Sound quality and build are praised, and some owners report decades of use. Reliability is mixed. Reviewers report failures after a few weeks to a few years on earbuds, a speaker with no spare woofer after 7 years, and a TV that stopped working after 6 years with a quoted repair of 7,000 to 8,000 DKK. Complaints about earbuds and headphones are more common than complaints about home speakers.
What customers say
about Bang & Olufsen
Beautiful design, perfect sound
I am now sending them off for repair for the fourth time, which is completely unacceptable for a premium product at this price point.
In return, you get true high-end quality: excellent, clean sound, very high build quality and products that are reliable and durable over many years.
As a new user of the Bang and Olufsen app, i find it extremely disappointing that an exceptional sound device can be backed with a slow, unresponsive terrible app.
app is a lot smoother after the recent update
Visited the Bang & Olufsen Flagship Store and had a great experience. The store is huge and they had stock available for almost every model, which was impressive.
Questions about
Bang & Olufsen
Is Bang & Olufsen legit?
Reviewers treat it as a genuine premium audio brand with physical stores, and many praise the products and showroom staff. Trust scores are mixed. Trustpilot averages 2.3 from 5,146 reviews, Google Maps 3.9 from 151, and BBB gives a D- grade with 6 complaints in 3 years.
How long does Bang & Olufsen delivery take?
The data gives no typical delivery time. Trustpilot reviewers describe fast, well-tracked delivery with protective packaging. One BBB complaint describes an order left at a pickup point and collected by someone else.
Can I return Bang & Olufsen headphones under warranty?
Warranty claims are accepted, and one reviewer praises a 5-year warranty on a headset. Several reviewers report slow repairs, lost or misrouted parcels and denied claims. Reviews say little about ordinary returns of new orders.
Does Bang & Olufsen reply to bad reviews?
Yes, usually. It replies to 85.5% of Trustpilot reviews and 59.3% of Google Play reviews. Replies are polite and point to a support form. Some reviewers say they are templated. BBB replies are 20% and Google Maps replies are 0%.
Is Bang & Olufsen worth the price?
Opinions differ. Many reviewers say the sound, design and build justify the cost, and some report products lasting decades. Others say reliability, the app and repair costs do not match the price. Complaints about earbuds and headphones are the most frequent.
Ask the agent
about Bang & Olufsen
Try one of these:
Sources
- 52,591
- 4458
- 3308
- 2316
- 11,473
Brand replied to 86% of reviews
As of 16 Oct 2026
- 58,126
- 43,073
- 33,933
- 24,056
- 112,810
Brand replied to 59% of reviews
As of 16 Oct 2026
- 577
- 432
- 310
- 210
- 122
Brand replied to 0% of reviews
Google Maps listing: Bang & Olufsen
Rating data from Google · As of 16 Oct 2026
Brand replied to 20% of reviews
BBB grade D-, 6 complaints in 3 years
As of 16 Oct 2026
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