Trust Score 85/100 · 5 sources · 1,018,723 reviews · updated 16 Oct 2026
Argos reviews
In short
Is Argos legit?
Argos scores 4.1 from 282,951 Trustpilot reviews, with about 74% five-star and 13.5% one-star. Its apps rate higher, at 4.8 on the App Store (629,551 ratings) and 4.7 on Google Play (105,498 reviews). Sitejabber is far lower at 2.3 from 139 reviews, and one Google Maps store listing scores 3.9 from 584 reviews.
Trust Score 85/100 from 1,018,723 public reviews across 5 sources, updated 16 Oct 2026. How we score
- Rating sources
- 5
- Ratings counted
- 1,018,723
As of 16 Oct 2026 · How we score
AI summary
Argos scores 4.1 from 282,951 Trustpilot reviews, with about 74% five-star and 13.5% one-star. Its apps rate higher, at 4.8 on the App Store (629,551 ratings) and 4.7 on Google Play (105,498 reviews). Sitejabber is far lower at 2.3 from 139 reviews, and one Google Maps store listing scores 3.9 from 584 reviews.
- Easy ordering and quick click and collect. Many reviews call the website and app simple, and say collection in store is fast and straightforward. Trustpilot
- Friendly and helpful store staff. Store-level reviews praise clean, well laid out branches, self-service kiosks and staff who go out of their way to sort returns and replacements. Google
- Delivery that arrives on time and well packaged. Several recent reviews describe delivery on the promised day, clear slot updates and friendly drivers. Trustpilot
- Good prices and wide choice. Reviewers say Argos is good value, sells almost everything in one place, and some prefer it to Amazon. App Store
- High star ratings overall. About 83% of Google Play ratings are five-star, and 4.8 on the App Store from over 629,000 ratings. Google Play
- Argos Pay and app payment problems. Recent app reviews describe payments failing, being sent back to the home screen, repeated one-time passcodes and checkout that will not complete. Some say this began after the move to Argos Pay. App Store
- Login and Nectar card linking failures. Several app reviews say they cannot log in for days or cannot link a Nectar card, even after reinstalling. Google Play
- Trusted seller (third-party) orders. Reviewers say they did not realise they were buying from a third party. They report damaged items, slow replies by email, no Nectar points and gift cards that would not work. Trustpilot
- Slow or missing refunds and hard-to-reach support. Reviews describe refunds that take a week to a month or more, double charges, and support that gives conflicting answers. Trustpilot
- Delivery failures and damage. Reviews report late or missed deliveries, partial deliveries, a damaged fridge, and an installation refused by the delivery partner. Trustpilot
Summary written by AI from 150 public reviews across the sources below on 17 Oct 2026. Short excerpts link to their source. No reviewer names.
Key facts
| Source | Rating | Reviews | Updated |
|---|---|---|---|
| Trustpilot | 4.1 / 5 | 282,951 | 16 Oct 2026 |
| App Store | 4.8 / 5 | 629,551 | 16 Oct 2026 |
| Google Play | 4.7 / 5 | 105,498 | 16 Oct 2026 |
| 3.9 / 5 | 584 | 16 Oct 2026 | |
| Sitejabber | 2.3 / 5 | 139 | 16 Oct 2026 |
Delivery, returns
and support
How is Argos delivery?
Delivery experiences are mixed. Several recent Trustpilot reviews report on-time delivery, good packaging and clear updates, including a two-day delivery and a DHL delivery described as excellent. Others report a missed next-day slot, an order that never came, a damaged fridge and partial deliveries. Sitejabber reviews, mostly older, repeat the missed and split delivery theme. One review says an installation by the delivery partner was refused because of the gas connection type.
How do Argos returns work?
Reviews on returns are split. One Trustpilot reviewer says returns never bring a quibble, and a Google reviewer praises a store manager who sorted a complicated return. Others say the online return form asks for too many details, that returning an unused cooker hit a brick wall, and that third-party sellers were slow to send return details. Refund waits of a week to 30 days appear in several Trustpilot and Sitejabber reviews.
How is Argos customer support?
Support gets heavy criticism online. Reviewers describe a virtual assistant that does not understand, long waits for a VAT invoice, no reply to emails for days and conflicting answers from live chat. In contrast, store staff are often praised by name-free comments such as friendly, fast and helpful. Sitejabber has 78% one-star ratings, with many older complaints about phone support.
How is Argos quality?
Product quality is mixed and depends on the item. Some reviewers praise an iron, a Habitat bed and earbuds. Others criticise self-assembly furniture with parts missing or holes in the wrong place, poorly described products, and cheap electronics that failed within a month. One App Store reviewer also dislikes constant upselling of insurance on cheap items.
What customers say
about Argos
Delivery never came, was told it would be the next day , didn't come , still waiting for a refund a week later
Speedy delivery and prompt and early on the day . Great piece of kit does what it says on the tin. Very happy .
The app keeps displaying the wrong date, and whenever I try to make an Argospay payment, it keeps redirecting me to the home screen.
Glad I switched to Argos when my Amazon Prime expired. Genuine reviews and the Q&A is very helpful. Great prices
This Argos is super clean and has loads of stations to browse and buy items. Staff are friendly and service is fast.
after waiting 8 days for the earliest delivery slot for my sons bed the delivery truck arrives with just the mattress!
Questions about
Argos
Is Argos legit?
Yes. Argos has 4.1 on Trustpilot from 282,951 reviews, with about 74% five-star. Its apps score 4.8 on the App Store and 4.7 on Google Play. Sitejabber is much lower at 2.3 from only 139 reviews, and many of those are old.
How long does Argos delivery take?
The data gives no fixed delivery time. Recent reviews mention delivery on the promised day, a two-day delivery and a next-day option that cost extra. Others report missed slots, a late order and split deliveries. Sitejabber reviews, mostly older, also describe delays.
Can I return Argos items easily?
Experiences differ. One Trustpilot reviewer says returns never bring a quibble. Others say the online return form is too demanding, that a gas cooker return got nowhere, and that refunds took a week to 30 days. Third-party seller returns draw the most complaints.
Does Argos reply to bad reviews?
Sometimes. Argos replies to about 94% of Google Play reviews and 19% of Trustpilot reviews. It does not reply on Sitejabber or the Google Maps listing in the data. Replies are polite and apologetic, and usually direct people to its contact page or social media.
Is the Argos app any good?
Ratings are high, at 4.8 on the App Store and 4.7 on Google Play. Many users find it easy and quick. However, recent low-star reviews describe payment failures with Argos Pay, login errors and trouble linking a Nectar card.
Ask the agent
about Argos
Try one of these:
Sources
- 5209,110
- 422,348
- 36,971
- 26,334
- 138,188
Brand replied to 19% of reviews
As of 16 Oct 2026
- 587,205
- 410,568
- 32,724
- 21,063
- 13,934
Brand replied to 94% of reviews
As of 16 Oct 2026
- 5269
- 4153
- 363
- 225
- 174
Brand replied to 0% of reviews
Google Maps listing: Tottenham Court Road Argos
Rating data from Google · As of 16 Oct 2026
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