Trust Score 83/100 · 4 sources · 1,100,232 reviews · updated 16 Oct 2026
AO.com reviews
In short
Is AO.com legit?
Trustpilot shows 4.9 out of 5 from 1,077,364 reviews, and 89.7% of them are 5 star. The App Store shows 4.8 from 20,300 ratings, Google Play shows 3.5 from 2,404 reviews, and Sitejabber shows 1.7 from only 164 reviews. Customers praise delivery crews and ordering. Complaints centre on app login problems, failed installations and some refund disputes.
Trust Score 83/100 from 1,100,232 public reviews across 4 sources, updated 16 Oct 2026. How we score
- Rating sources
- 4
- Ratings counted
- 1,100,232
As of 16 Oct 2026 · How we score
AI summary
Trustpilot shows 4.9 out of 5 from 1,077,364 reviews, and 89.7% of them are 5 star. The App Store shows 4.8 from 20,300 ratings, Google Play shows 3.5 from 2,404 reviews, and Sitejabber shows 1.7 from only 164 reviews. Customers praise delivery crews and ordering. Complaints centre on app login problems, failed installations and some refund disputes.
- Customers report friendly, polite and punctual delivery crews. Many mention being kept informed with time slots, texts and calls before arrival. Trustpilot
- Customers say ordering is easy and live delivery tracking works well. Several describe next-day delivery with a narrowed time window. Trustpilot
- Customers often call prices competitive and good value. Some long-term buyers say they have used AO for years and chose it over other big retailers. Sitejabber
- Some customers say faults were handled well. Examples include a faulty washing machine replaced on the day and a TV swapped and then refunded. Trustpilot
- Customers report app login and loading problems. These include endless spinning screens, repeated password errors, and "trust this device" or "remember me for 7 days" not working. On Google Play, 603 of 2,404 reviews (25.1%) are 1 star. Google Play
- Customers report failed or poor installations. Examples include an engineer unable to fit an integrated freezer, a badly fitted hob, and a kitchen left with exposed wires. Sitejabber
- Customers report delivery problems. These include a delivery date withdrawn after payment, a cooker not delivered after a wait until 9pm, and drivers described as unwilling to do the job. One Trustpilot customer said an old fridge freezer was left in front of a neighbour's garage. Sitejabber
- Customers report product faults and disputes over who is responsible. Examples include a Hisense TV with no warranty help, an oven that failed within months, a fridge freezer motor failing after about three and a half years, and a customer unable to register a second year warranty. Sitejabber
- Customers report missing app features and heavy marketing. Missing features include product sharing, category browsing and Apple Pay. One customer complained of daily marketing and an SMS about finance they do not have. App Store
Summary written by AI from 150 public reviews across the sources below on 17 Oct 2026. Short excerpts link to their source. No reviewer names.
Key facts
| Source | Rating | Reviews | Updated |
|---|---|---|---|
| Trustpilot | 4.9 / 5 | 1,077,364 | 16 Oct 2026 |
| App Store | 4.8 / 5 | 20,300 | 16 Oct 2026 |
| Google Play | 3.5 / 5 | 2,404 | 16 Oct 2026 |
| Sitejabber | 1.7 / 5 | 164 | 16 Oct 2026 |
Delivery, returns
and support
How is AO.com delivery?
Trustpilot customers mostly report on-time next-day delivery, time slots, driver calls and friendly crews. Sitejabber is much more negative, with reports of cancelled or moved dates, long waits and missed deliveries. One customer said AO told them its drivers are self-employed and have discretion over deliveries. One Trustpilot customer noted an extra charge for unpacking a washing machine.
How do AO.com returns work?
The data says little about the formal returns process. One Sitejabber customer got a full refund after three faulty TV exchanges. Another said returns were arranged without fuss. A third said they were offered 55% of the price after returning an oven and hob and demanded a full refund. Another said funds were held after two cancelled orders. Trustpilot and the app stores add little on returns.
How is AO.com customer support?
Support experiences are mixed. Trustpilot customers describe good after-sales help, such as a quick replacement washing machine. Sitejabber and App Store reviewers describe support that did not follow up, read from scripts or was hard to reach, including one report of a 3 hour wait on the phone. One Trustpilot customer said they were passed between phone lines over a warranty registration.
How is AO.com quality?
AO sells other brands, so product quality varies by item. Customers report a few early failures, including an oven, a washing machine, a fridge freezer and a TV. Installation quality is a separate concern on Sitejabber. Trustpilot customers who had a faulty machine report that it was replaced.
What customers say
about AO.com
Really easy to purchase and the follow up was very good. AO's drivers texted and followed up with calls
New fridge freezer arrived on Tuesday, I paid an extra £25 for 'responsible disposal' for the old one, and my neighbour has just contacted me to say its in front of their garage!
App is useless if I can’t log in to my account. White page with an endless spinning loading icon. Please fix it
The oven failed in a couple of months and I have just returned it. When it was removed, I was horrified to see the mess they made of installing the hob.
keeps telling me my password or email are wrong after the update and now after changing the password everytime I use it now no matter what I do i cant sign in at all
Exemplary customer service to resolve issues and arrange residents / returns without any fuss. Competitively priced and fast delivery.
Questions about
AO.com
Is AO.com legit?
Customers report receiving their orders from a real retailer. Trustpilot shows 4.9 from 1,077,364 reviews, with 89.7% at 5 star. Sitejabber is far lower at 1.7 from 164 reviews, with 86.0% at 1 star. Complaints there are mostly about installation, cancelled orders and refunds.
How long does AO.com delivery take?
Customers report next-day delivery with a time slot, then a call or text that narrows it to about an hour. No average delivery time appears in the data. Sitejabber customers report delays, changed dates and a month-long wait for a dishwasher.
Can I return a faulty AO.com appliance?
Customers report faulty items being replaced or refunded. Examples include a washing machine replaced and a TV refunded after three exchanges. Others report disputes, such as a partial refund offer and a warranty they could not register. The data does not state the returns policy, so check AO's terms before buying.
Does AO.com reply to bad reviews?
On Google Play, the reply rate is 81.8% and replies are apologetic and mostly generic. Trustpilot and Sitejabber show a 0% reply rate in the data.
Is the AO.com app any good?
Opinions are split. The App Store shows 4.8 from 20,300 ratings and Google Play shows 3.5 from 2,404 reviews. Customers like tracking and ease of ordering. The most common complaints are login failures, forced repeat logins and loading screens that never finish. Some say the website works better.
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