Trust Score 90/100 · 5 sources · 92,357 reviews · updated 16 Oct 2026
Answear reviews
In short
Is Answear legit?
Answear scores 4.9 on the App Store from 31,787 ratings and 4.62 on Google Play from 57,523 reviews. Trustpilot is lower at 3.5 from 696 reviews, with 59% five-star and 34% one-star ratings. Shoppers praise fast delivery and discounts. The main complaints are refunds, rejected claims and slow support.
Trust Score 90/100 from 92,357 public reviews across 5 sources, updated 16 Oct 2026. How we score
- Rating sources
- 5
- Ratings counted
- 92,357
As of 16 Oct 2026 · How we score
AI summary
Answear scores 4.9 on the App Store from 31,787 ratings and 4.62 on Google Play from 57,523 reviews. Trustpilot is lower at 3.5 from 696 reviews, with 59% five-star and 34% one-star ratings. Shoppers praise fast delivery and discounts. The main complaints are refunds, rejected claims and slow support.
- Fast delivery is the most common praise. Many Polish reviewers report parcels arriving the next day, including at parcel lockers. Trustpilot
- Shoppers like the promotions, discount codes and loyalty club. Some say prices are lower than Zalando. App Store
- The app is described as simple, intuitive and fast. Google Play has 87% five-star ratings (50,231 of 57,523). Google Play
- Many reviewers report easy, free returns and a wide range of brands. Several say orders arrive neatly packed and in good quality. Trustpilot
- Refunds and returns go wrong for some shoppers. They report long waits, repeated phone calls, a 300 EUR refund not paid, and return shipping they had to pay for. Trustpilot
- Warranty and quality claims are often rejected. Reviewers say the shop blamed washing or wear for worn-out pyjamas, a stretched sweatshirt, a handbag and trousers. Trustpilot
- Wrong items or wrong sizes are sent. Examples include size 40 shoes in a size 37 box and different products than ordered. Trustpilot
- Support is described as slow, bot-like or unreachable. Some say emails go unanswered for weeks and phone numbers do not work. Trustpilot
- App issues are reported. These include freezing, filters that do not work or save, no English option, poor tablet support and a limit of 100 saved items. Several Polish reviewers also object to striped pyjama style clothing in the offer that resembles concentration camp uniforms. App Store
Summary written by AI from 150 public reviews across the sources below on 17 Oct 2026. Short excerpts link to their source. No reviewer names.
Key facts
| Source | Rating | Reviews | Updated |
|---|---|---|---|
| Trustpilot | 3.5 / 5 | 696 | 16 Oct 2026 |
| App Store | 4.9 / 5 | 31,787 | 16 Oct 2026 |
| Google Play | 4.6 / 5 | 57,523 | 16 Oct 2026 |
| 4.7 / 5 | 2,350 | 16 Oct 2026 | |
| Sitejabber | 4.0 / 5 | 1 | 16 Oct 2026 |
Delivery, returns
and support
How is Answear delivery?
Delivery is mostly praised. Reviewers report next-day parcel locker delivery in Poland, express shipping and neat packaging. Some report late or lost parcels, including an InPost pick-up order that never arrived and a delay complaint in August 2026. Others say shipping is dearer than at competitors.
How do Answear returns work?
Reviews are split. Many report free, hassle-free returns, and one Italian reviewer says returns are free above about 80 EUR. Others report that returns under that amount are paid, that return shipping is charged, that refunds are late, and that returned items were rejected as used or washed.
How is Answear customer support?
Support gets mixed feedback. Some Trustpilot and Google Play reviewers praise fast, helpful answers. Many more complain of replies about every two weeks, replies off topic, a bot answering, a rude phone agent and unreachable phone numbers. Open refund cases dating from July 2026 are mentioned.
How is Answear quality?
Quality is mixed. Several reviewers report good quality and a confirmed authentic Pinko backpack. Others report poor durability on clothing worn for months, colours that differ from photos, damaged ceramics, and doubts about whether Adidas and Levi's items were original. These doubts come from single reviews.
What customers say
about Answear
Mega szybka wysyłka, duży wybór asortymentu i promocje,to wszystko wyróżnia Answear wśród innych sklepów!
Schludnie zapakowana przesyłka, dotarła bez uszkodzeń.Szybka dostawa.
Szybko Sprawnie i na Temat . Taniej niż Zalando!
Sklep nie przyjmuje żadnych zwrotów. Nie polecam.
Piżama marki Women’secret rozpadła się po niespełna roku normalnego użytkowania
Ordine mai ricevuto, il corriere non l'ha consegnato al punto di ritiro InPost.
Questions about
Answear
Is Answear legit?
Answear appears to be a real, widely used shop. It has 4.9 on the App Store, 4.62 on Google Play and 3.5 on Trustpilot from 696 reviews. A few Trustpilot reviewers doubt that specific branded items were original, but one reviewer confirmed a Pinko bag as authentic. The Google Maps score of 4.7 is for a pick-up point listing, and Sitejabber has only one review from 2017.
How long does Answear delivery take?
Many reviewers report next-day delivery to parcel lockers in Poland, and one reviewer got express shipping without paying for it. Some reviewers report delays, a parcel that was never delivered to an InPost point, and warnings of order processing delays on the site.
Can I return Answear clothes?
Yes, and many reviewers call returns easy and free. Others report paying for return shipping, especially on smaller orders, and long refund waits. Some say returned goods were rejected as washed or used, so keep tags and check the return terms.
Does Answear reply to bad reviews?
It depends on the platform. The brand replies to 67% of Google Play reviews, usually with a short apology and a request to email contact@answear.com. Trustpilot shows a 0% reply rate, and so does the Google Maps listing.
Is Answear worth the price?
Many reviewers call prices competitive, with frequent discounts and a loyalty club, and some say it is cheaper than Zalando. Others say prices are high, shipping costs more than at competitors, and points expire quickly. Reviewers mostly agree it pays off when no return or claim is needed.
Ask the agent
about Answear
Try one of these:
Sources
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Brand replied to 0% of reviews
As of 16 Oct 2026
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Brand replied to 67% of reviews
As of 16 Oct 2026
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Brand replied to 0% of reviews
Google Maps listing: ANSWEAR.com - Pick Up Point
Rating data from Google · As of 16 Oct 2026
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