Trust Score 86/100 · 7 sources · 31,216 reviews · updated 16 Oct 2026
AllSaints reviews
In short
Is AllSaints legit?
AllSaints holds 4.3 out of 5 on Trustpilot from 10,055 reviews, with 72.6% at 5 stars and 15.0% at 1 star. Its apps rate higher, at 4.85 on the App Store (20,083 ratings) and 4.96 on Google Play (630 ratings). Smaller sites are weaker, with Sitejabber at 2.23 from 15 reviews and a BBB grade of C+, though those samples are small and mostly old.
Trust Score 86/100 from 31,216 public reviews across 7 sources, updated 16 Oct 2026. How we score
- Rating sources
- 7
- Ratings counted
- 31,216
As of 16 Oct 2026 · How we score
AI summary
AllSaints holds 4.3 out of 5 on Trustpilot from 10,055 reviews, with 72.6% at 5 stars and 15.0% at 1 star. Its apps rate higher, at 4.85 on the App Store (20,083 ratings) and 4.96 on Google Play (630 ratings). Smaller sites are weaker, with Sitejabber at 2.23 from 15 reviews and a BBB grade of C+, though those samples are small and mostly old.
- Product quality and design. Shoppers report durable leather, good jeans and shoes, and a distinctive style. Reviews.io and Google Play reviewers also praise the quality. Trustpilot
- Fast and free delivery. Many recent Trustpilot reviews mention parcels arriving early or on time, free postage and clear delivery updates. Trustpilot
- Helpful store staff. Google Maps reviews and a Trustpilot review describe friendly, accommodating staff and a quick fix for a faulty jacket. The Google listing has 416 reviews and rates 4.4, but only 5 were read, and it is a store listing rather than the online shop. Google
- Strong app scores. Google Play shows 610 of 630 ratings at 5 stars. App Store reviewers call the app easy to use and mention good sales. Google Play
- Delivery problems. Recent Trustpilot reviews describe parcels marked delivered but never received, parcels left in unsafe spots, and repeated one-day delays. Several blame the courier DPD. One App Store reviewer says two orders were lost in transit. Trustpilot
- Wrong, damaged or faulty items. Shoppers report wrong items sent, a missing snap, marks on sleeves and buttons falling off. Sitejabber and Reviews.io reviewers describe the same kinds of faults. Trustpilot
- No price adjustments and strict returns. Shoppers are unhappy that items cannot be adjusted when they go further into sale, and about no returns on pierced jewelry. Others dislike buying a replacement and returning the wrong item separately. Trustpilot
- App bugs after the rebrand. App Store reviewers report laggy scrolling, freezing, a stuck country setting and removed model photos. Google Play reviewers report crashes, broken filters and payment failures, though many of those reviews are from 2024. App Store
- Slow or poor handling of problems. Some shoppers say replies were slow or that refunds were delayed. The BBB lists 2 complaints in 3 years. Trustpilot
Summary written by AI from 150 public reviews across the sources below on 17 Oct 2026. Short excerpts link to their source. No reviewer names.
Key facts
| Source | Rating | Reviews | Updated |
|---|---|---|---|
| Trustpilot | 4.3 / 5 | 10,055 | 16 Oct 2026 |
| App Store | 4.8 / 5 | 20,083 | 16 Oct 2026 |
| Google Play | 5.0 / 5 | 630 | 16 Oct 2026 |
| 4.4 / 5 | 416 | 16 Oct 2026 | |
| Sitejabber | 2.2 / 5 | 15 | 16 Oct 2026 |
| Reviews.io | 3.8 / 5 | 16 | 16 Oct 2026 |
| BBB | 1.0 / 5 | 1 | 16 Oct 2026 |
Delivery, returns
and support
How is AllSaints delivery?
Delivery is mostly praised on Trustpilot, with reviews citing free postage, early arrival and clear updates. A steady stream of recent 1 and 2 star reviews report undelivered parcels, parcels left exposed, and one-day delays, often blamed on DPD. One App Store reviewer was charged £3.95 for delivery after the Apple Pay option crashed.
How do AllSaints returns work?
Reviews on returns are mixed. One Trustpilot reviewer found delivery and returns fine, but others dislike the rule against price adjustments when an item is reduced further. Sitejabber and BBB reviewers report that pierced earrings and jewelry could not be returned, and a BBB complaint describes a refund still unpaid more than two weeks after return. Reviewers also dislike having to return a wrong item and reorder, and an old Reviews.io review mentions a £10 return fee.
How is AllSaints customer support?
Reviews on support are mixed. Store staff earn praise on Google Maps. Online, Trustpilot and Sitejabber reviewers describe unhelpful live chat, replies that offered only a small discount, or no answer at all. Sitejabber has 12 of 15 reviews at 1 star, but most are several years old. Reviews.io has older reviews calling the service polite and helpful.
How is AllSaints quality?
Quality is the brand's main strength. Trustpilot, Reviews.io and Google Play reviewers praise leather, jeans, shoes and materials. Complaints cover a thin jacket, a white item that cannot be washed, shrinking t-shirts, gold paint wearing off trousers and a bag that fell apart. Some also say the price is high for what they received.
What customers say
about AllSaints
can always rely on this brand for good quality and fit !!
Had a jumper delivered with the security tag attached, it was hanging on by a thread and came off in my hand leaving a damaged product.
The items I bought were satisfactory but the very next day they were an extra 20% off in the sale. I think this is really poor policy and makes one wary to purchase.
The quality of leather is very durable
the usability has gone down hill and the scrolling is so laggy where it used to be seamless.
AllSaints may be more expensive than some fashion companies but the quality is just unbeatable.
Questions about
AllSaints
Is AllSaints legit?
Yes, reviews suggest it is a real retailer. Trustpilot rates it 4.3 from 10,055 reviews, and the App Store rates the app 4.85 from 20,083 ratings. Smaller sites are weaker, with Sitejabber at 2.23 from 15 reviews and a BBB grade of C+ with 2 complaints in 3 years.
How long does AllSaints delivery take?
The data gives no exact delivery times. Many Trustpilot reviewers say orders arrived early or on time, often with free postage. Some report one-day delays, parcels not received or poor handling by the courier DPD.
Can I return AllSaints items?
Yes, shoppers report returning items, and one Trustpilot reviewer found returns fine. Sitejabber and BBB reviewers report that pierced earrings and jewelry could not be returned. Older reviews also mention return fees, and one BBB complaint describes a delayed refund.
Does AllSaints reply to bad reviews?
On Trustpilot, yes. The reply rate is 98.5% and replies apologise and promise contact by the team. Reply rates elsewhere are lower, at 66.7% on Sitejabber, 33.3% on BBB and 20% on Google Maps.
Is AllSaints worth the price?
Many shoppers say the quality justifies the cost, especially for leather and denim. Some say the value is best during sales. Others report faults or a thin jacket that did not match the original price. The price adjustment policy also upsets shoppers who buy just before a further reduction.
Ask the agent
about AllSaints
Try one of these:
Sources
- 57,301
- 4501
- 3392
- 2356
- 11,505
Brand replied to 99% of reviews
As of 16 Oct 2026
- 5298
- 465
- 320
- 23
- 130
Brand replied to 20% of reviews
Google Maps listing: AllSaints
Rating data from Google · As of 16 Oct 2026
Brand replied to 33% of reviews
BBB grade C+, 2 complaints in 3 years
As of 16 Oct 2026
Trust checks
Checks
Something wrong here?
Tell us and we'll respond within 72 hours. If you represent AllSaints, you can claim this page.