Trust Score 71/100 · 6 sources · 1,758,837 reviews · updated 16 Oct 2026
Allegro reviews
In short
Is Allegro legit?
Allegro has a split reputation. Trustpilot rates it 1.4 out of 5 from 2,923 reviews, with about 87% of them 1 star. The app stores rate the app 4.87 (App Store, 816,401 ratings) and 4.81 (Google Play, 939,087 ratings), but those ratings cover the app, not the whole service.
Trust Score 71/100 from 1,758,837 public reviews across 6 sources, updated 16 Oct 2026. How we score
- Rating sources
- 6
- Ratings counted
- 1,758,837
As of 16 Oct 2026 · How we score
AI summary
Allegro has a split reputation. Trustpilot rates it 1.4 out of 5 from 2,923 reviews, with about 87% of them 1 star. The app stores rate the app 4.87 (App Store, 816,401 ratings) and 4.81 (Google Play, 939,087 ratings), but those ratings cover the app, not the whole service.
- Huge product range and a single account for many sellers. Long-time buyers say they find most things at competitive prices. Trustpilot
- Buyer protection and Smart! free delivery and returns get repeated praise. Buyers say Smart! saves them money on delivery costs. Trustpilot
- Some buyers report fast delivery with regular tracking updates. One buyer reports a parcel reaching Slovenia in two days. Trustpilot
- The app is described as convenient and simple to use. Most Google Play and App Store reviews read are short and positive. App Store
- Several buyers say support solved their problems quickly. One buyer says Allegro warned them that an item was counterfeit. Trustpilot
- Delivery estimates are often missed. Buyers report "delayed" messages on the day of delivery, and parcels redirected to a different pickup locker. Trustpilot
- Support is hard to reach and often unhelpful. Replies tend to send buyers to the Allegro Gadane forum or a contact form. Trustpilot
- Refunds and returns cause disputes. Buyers report paying return shipping for a damaged item, and a refund held for about three weeks. Trustpilot
- Recent app updates draw heavy criticism. Reviews cite a monochrome look, worse search, buggy favourites, and too many notifications. Google Play
- Sellers also complain about blocked accounts, penalties, and withheld money. Some buyers report fake or wrong items from third-party sellers. Trustpilot
Summary written by AI from 150 public reviews across the sources below on 17 Oct 2026. Short excerpts link to their source. No reviewer names.
Key facts
| Source | Rating | Reviews | Updated |
|---|---|---|---|
| Trustpilot | 1.4 / 5 | 2,923 | 16 Oct 2026 |
| App Store | 4.9 / 5 | 816,401 | 16 Oct 2026 |
| Google Play | 4.8 / 5 | 939,087 | 16 Oct 2026 |
| 1.7 / 5 | 379 | 16 Oct 2026 | |
| Sitejabber | 2.2 / 5 | 14 | 16 Oct 2026 |
| Reviews.io | 2.5 / 5 | 33 | 16 Oct 2026 |
Delivery, returns
and support
How is Allegro delivery?
Delivery is the most common complaint on Trustpilot and the app stores. Buyers report late parcels, estimates that change after purchase, and parcels redirected to Orlen lockers instead of the chosen point. Allegro replies that the estimate is a prediction, not a guaranteed date. Some buyers report fast delivery, including two days to Slovenia. Older reviews report about two weeks to Bulgaria.
How do Allegro returns work?
Returns experiences are mixed. Smart! free returns are praised. Buyers also report paying return shipping on a damaged item from Lithuania, and not being able to cancel an order 30 minutes after placing it. One Trustpilot review describes a refund still unpaid three weeks after the decision to refund. Older Sitejabber and Reviews.io reviews say refunds depend on the seller's goodwill.
How is Allegro customer support?
Reviews on support are polarised. Complaints say the official shop and support are hard to reach, and that Allegro does not intervene in seller disputes. Some Trustpilot buyers praise fast and professional help, including the Allegro Protect programme. Allegro often asks for follow-up on its Allegro Gadane forum because it cannot see account data on Trustpilot.
How is Allegro quality?
Allegro is a marketplace, so quality depends on the seller. Buyers report fake, damaged, or wrong items, and sellers listing cheap imports at high prices. Others say choosing sellers with good ratings avoids most problems. One buyer says Allegro flagged a counterfeit product before delivery.
What customers say
about Allegro
Outstanding service and incredibly fast delivery!
I received an item that was broken in half, and when I requested a refund, I (the buyer) was required to ship it back at my own expense.
co aktualizacja to aplikacja jest co raz gorsza, beznadziejny wygląd beznadziejny sposób wyszukiwania
lubię allegro, wygodnie, ze smartem darmowe zwroty, monety, loterie, przejrzyste i jasne zakupy
It seems that they don't control the sellers enough. Frequently, they sell old products that don't work as a new one.
Nie działa na iOS 27 iPhone 17 pro Appka nie reaguje na dotyk.
Questions about
Allegro
Is Allegro legit?
Allegro is a large, long-running marketplace with millions of app ratings, around 4.8 out of 5 in the app stores. Trustpilot is much lower at 1.4 out of 5 from 2,923 reviews. Buyers say most trouble comes from individual sellers, delivery, and support, not from the platform itself being fake. Sitejabber (14 reviews) and Reviews.io (33 reviews) are small samples, and a few of their entries look unrelated to Allegro.
How long does Allegro delivery take?
It varies by seller and carrier. Some buyers report one to two days, including two days to Slovenia. Others report delays of about two weeks. Allegro says the delivery date shown is an estimate, not a guarantee. Buyers often report "delayed" notices on the expected day.
Can I return Allegro purchases?
Yes, but experiences differ. Smart! members praise free returns. Others report paying return shipping on a damaged item, or waiting weeks for a refund. Buyers say disputes with sellers can drag on, and recommend opening a discussion with the seller in the order details first.
Does Allegro reply to bad reviews?
Mostly yes on Trustpilot, where about 89% of reviews get a reply. Google Play gets replies to about 41% of reviews. Replies are polite but templated, and usually ask the reviewer to continue on the Allegro Gadane forum or a contact form. Sitejabber and Reviews.io show no replies.
Is Allegro worth it?
Many long-time buyers say yes for the wide range, competitive prices, and Smart! free delivery and returns. Others say costs are rising and the app is getting worse with each update. Trustpilot at 1.4 out of 5 is a warning about delivery and support. The app store ratings of about 4.8 show many users are satisfied with the app.
Ask the agent
about Allegro
Try one of these:
Sources
- 5171
- 445
- 350
- 2112
- 12,545
Brand replied to 89% of reviews
As of 16 Oct 2026
- 5854,502
- 446,621
- 30
- 218,648
- 118,648
Brand replied to 41% of reviews
As of 16 Oct 2026
- 559
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Brand replied to 40% of reviews
Google Maps listing: Allegro sp. z o.o.
Rating data from Google · As of 16 Oct 2026
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