Trust Score 71/100 · 7 sources · 2,752,022 reviews · updated 16 Oct 2026
Adidas reviews
In short
Is Adidas legit?
Adidas scores very low on shop review sites. Trustpilot shows 1.3 out of 5 from 3,796 reviews, with 81% rated 1 star. Sitejabber shows 1.98 from 381 reviews and BBB shows 1.04 from 84 reviews, with 1,293 complaints in 3 years despite a grade A. App ratings are high (App Store 4.87, Google Play 4.6), but those reviews mostly cover the Adidas Running app, not the online shop.
Trust Score 71/100 from 2,752,022 public reviews across 7 sources, updated 16 Oct 2026. How we score
- Rating sources
- 7
- Ratings counted
- 2,752,022
As of 16 Oct 2026 · How we score
AI summary
Adidas scores very low on shop review sites. Trustpilot shows 1.3 out of 5 from 3,796 reviews, with 81% rated 1 star. Sitejabber shows 1.98 from 381 reviews and BBB shows 1.04 from 84 reviews, with 1,293 complaints in 3 years despite a grade A. App ratings are high (App Store 4.87, Google Play 4.6), but those reviews mostly cover the Adidas Running app, not the online shop.
- The apps score very high. The App Store rating is 4.87 from over 1 million ratings. Google Play is 4.6 from about 1.74 million, with 83% giving 5 stars. Many of these reviews are about the running app, so they say little about the online shop. App Store
- Customers report friendly, helpful staff in physical stores. The Berlin flagship listing holds 4.1 from 917 reviews, with 62% at 5 stars. Only 5 of those reviews were read. Google
- Some customers praise comfort and long-lasting quality of shoes and clothing. Several long-term buyers say they have worn the brand for years or decades. Many of these reviews are older. Sitejabber
- Reviews.io is more positive than other shop sites. It shows 3.66 from 322 reviews, with 62% at 5 stars. Some reviewers mention a wide range and fair pricing, though a few 5-star reviews there are very short or off topic. Reviews.io
- Refunds and returns are the biggest theme. Customers report returned items not credited for weeks, returns rejected for unworn shoes, and refunds offered only as gift cards. Trustpilot
- Customers report shoes failing early, especially football cleats with soles or uppers coming apart. Warranty claims are described as denied, slow, or paid only as store credit. BBB
- Orders are reported as cancelled, never shipped, or marked delivered but not received. Several Trustpilot reviews from October 2026 describe orders stuck for weeks. Trustpilot
- Customer service is described as hard to reach and unhelpful. Reviewers mention long chat queues, calls that cut off, and repeated contacts with no result. Trustpilot
- App users report login failures, crashes, and activities or challenges not syncing after updates. Google Play
Summary written by AI from 150 public reviews across the sources below on 17 Oct 2026. Short excerpts link to their source. No reviewer names.
Key facts
| Source | Rating | Reviews | Updated |
|---|---|---|---|
| Trustpilot | 1.3 / 5 | 3,796 | 16 Oct 2026 |
| App Store | 4.9 / 5 | 1,005,573 | 16 Oct 2026 |
| Google Play | 4.6 / 5 | 1,740,949 | 16 Oct 2026 |
| 4.1 / 5 | 917 | 16 Oct 2026 | |
| Sitejabber | 2.0 / 5 | 381 | 16 Oct 2026 |
| Reviews.io | 3.7 / 5 | 322 | 16 Oct 2026 |
| BBB | 1.0 / 5 | 84 | 16 Oct 2026 |
Delivery, returns
and support
How is Adidas delivery?
Delivery reviews are mixed but lean negative. Customers report orders not shipped after 2 to 3 weeks, cancelled orders with an invitation to reorder, and packages marked delivered that never arrived. A BBB reply says missing shipments were refunded. Some reviewers report fast or quick shipping, but most of those are older reviews.
How do Adidas returns work?
Returns are the most common complaint. Customers report refunds missing for weeks to over a month, and unworn items rejected as not meeting return conditions. One reviewer says refunds were only offered as a gift card. A brand reply on BBB cites a 30 day return window and a 6 month warranty window. BBB replies often resolve cases with a refund or gift card.
How is Adidas customer support?
Customers describe support as slow and hard to reach, with long chat waits and little follow-through. Many BBB complainants say they contacted support several times before filing. In-store staff are praised more often than online support, but the Google data covers only 5 read reviews from one Berlin store. One older Reviews.io review (2022) praised a fast email reply.
How is Adidas quality?
Quality opinions are split. Many complaints describe cleats and sandals failing within weeks, along with scuffs, glue marks, and cheaper materials than expected. Other customers call the shoes comfortable and durable. Praise appears mostly in older Sitejabber and Reviews.io reviews.
What customers say
about Adidas
Adidas will steal your money if you make a return they will tell it doesn’t meet requirements for a return, items that’s never been wore do not buy anything
I bought some cleats and within the fifth or sixth time of use, the bottom of one of the cleats came off.
Adidas customer service is some of the best I've ever experienced. They replied to my email almost right away when I wanted info on my shipment tracking.
it was super busy, but staff did really great! Had a good shopping experience here.
all good, fast gps positioning, using this app for more than 12 years
Unable to login. I get an error message.
Questions about
Adidas
Is Adidas legit?
Customers do receive orders and many buy repeatedly. Trust scores for the shop are still low. Trustpilot is 1.3 from 3,796 reviews, Sitejabber is 1.98, and BBB has a grade A but 1,293 complaints in 3 years. Most complaints are about refunds, warranty and cancelled orders, not about fake products.
How long does Adidas delivery take?
The data gives no standard delivery time. One older Reviews.io review reports arrival within a week. Recent Trustpilot reviews describe orders unshipped after 2 weeks or more, and some orders cancelled.
Can I return Adidas shoes?
A brand reply on BBB mentions a 30 day return window. Customers report unworn shoes being rejected as not meeting return conditions. Others report waiting weeks for refunds or being offered only a gift card. Warranty claims are described as limited to 6 months.
Does Adidas reply to bad reviews?
Rarely. The reply rate is 0% on Trustpilot, Sitejabber and Reviews.io, and 2.4% on Google Play. BBB is higher at 49%, with polite templated replies that usually offer a refund or gift card.
Are Adidas shoes good quality?
Opinions are mixed. Many customers praise comfort and durability, mostly in older reviews. Recent BBB and Trustpilot complaints report cleats, sandals and trainers failing within weeks. Warranty help is described as slow or limited.
Ask the agent
about Adidas
Try one of these:
Sources
- 5342
- 4115
- 3103
- 2144
- 13,092
Brand replied to 0% of reviews
As of 16 Oct 2026
- 51,441,088
- 4151,991
- 343,178
- 220,759
- 183,875
Brand replied to 2% of reviews
As of 16 Oct 2026
- 5569
- 4141
- 368
- 236
- 1103
Brand replied to 0% of reviews
Google Maps listing: adidas Flagship Store Berlin
Rating data from Google · As of 16 Oct 2026
Brand replied to 49% of reviews
BBB grade A, 1293 complaints in 3 years
As of 16 Oct 2026
Trust checks
Checks
Something wrong here?
Tell us and we'll respond within 72 hours. If you represent Adidas, you can claim this page.