Trust Score 63/100 · 3 sources · 286 reviews · updated 16 Oct 2026
Acne Studios reviews
In short
Is Acne Studios legit?
Acne Studios holds 1.7 out of 5 on Trustpilot from 130 reviews, with 80 of them 1 star and 36 of them 5 stars. The Google listing for the Norrmalmstorg store in Stockholm scores 4.5 from 156 reviews, but it covers one physical store and not the online shop. BBB shows grade F with 8 complaints in 3 years.
Trust Score 63/100 from 286 public reviews across 3 sources, updated 16 Oct 2026. How we score
- Rating sources
- 2
- Ratings counted
- 286
As of 16 Oct 2026 · How we score
AI summary
Acne Studios holds 1.7 out of 5 on Trustpilot from 130 reviews, with 80 of them 1 star and 36 of them 5 stars. The Google listing for the Norrmalmstorg store in Stockholm scores 4.5 from 156 reviews, but it covers one physical store and not the online shop. BBB shows grade F with 8 complaints in 3 years.
- Reviewers describe friendly, attentive store staff who give styling advice without pressure. This appears in Google store reviews and in Trustpilot reviews of stores in Berlin and Hamburg. Google
- Several Trustpilot reviewers report fast delivery. One says a cap ordered on Tuesday reached Canada by Friday with free shipping. Others say orders shipped the same or next day. Trustpilot
- Some reviewers report easy returns and quick refunds. One got a refund within 6 days of returning a jacket. Another says online orders and returns went without any problem. Trustpilot
- The store design and collection earn praise. Google reviewers call the Stockholm store beautiful and the clothing high quality with a distinct Scandinavian look. Google
- Some Trustpilot reviewers like specific products, such as jeans, knitwear and a hoodie, and say the brand has been reliable for them over several years. Trustpilot
- Reviewers say support turns down quality claims and gives little help. Complaints cover jeans with a stain, boots with failed zippers, a worn sole and a jacket that broke down. Brand responses are often described as "wear and tear" or "external factors". Trustpilot
- Reviewers say durability and build quality do not match the price. Examples include boots, shoes, jeans and a leather bag that scratched on first use. Trustpilot
- Return rules cause friction. Reviewers mention a short return window, no return right for in-store purchases, return shipping that is not covered, and slow refunds after a return. Trustpilot
- BBB complaints say "final sale" notices were hard to see or were added after purchase, which led to refused returns. Others report refused or lost return parcels and a disputed refund on an Affirm-financed order. BBB
- Some Trustpilot reviewers report order problems. One says a pre-order was delayed for 3 months, and another says an order was cancelled the next day because of an inventory error. Trustpilot
Summary written by AI from 61 public reviews across the sources below on 17 Oct 2026. Short excerpts link to their source. No reviewer names.
Key facts
| Source | Rating | Reviews | Updated |
|---|---|---|---|
| Trustpilot | 1.7 / 5 | 130 | 16 Oct 2026 |
| 4.5 / 5 | 156 | 16 Oct 2026 | |
| BBB | No star rating | 0 | 16 Oct 2026 |
Delivery, returns
and support
How is Acne Studios delivery?
Delivery experiences are mixed. Many Trustpilot reviewers report fast shipping, including 3 days from Stockholm to Canada. Others report split shipments, poor courier tracking, no dispatch on weekends and a long pre-order delay. One BBB complaint says a parcel was marked delivered but never arrived.
How do Acne Studios returns work?
Reviewers disagree on returns. Some report refunds within days. Others report refunds that took weeks, a return window one reviewer put at 14 days in a 2022 review, and no return right for in-store purchases. BBB complaints focus on final sale items and lost or refused return parcels. Google reviews do not cover returns.
How is Acne Studios customer support?
Support is the most divisive theme. Reviewers dated 2025 onward mostly describe unhelpful or dismissive replies, and one says the messages feel AI-generated. Earlier Trustpilot reviews and some recent ones describe fast, helpful replies. Store staff are praised on Google and Trustpilot.
How is Acne Studios quality?
Quality opinions are split. Reviewers praise knitwear, jeans and a hoodie. Many 1-star reviews describe boots, shoes, jackets and bags that wore out or failed early. Reviewers often say the price makes this worse. Google reviewers who visited the Stockholm store call the clothing high quality.
What customers say
about Acne Studios
I returned it the day after it was delivered, and I received my refund within 6 days. Fast service and good communication.
Ordered a pair of jeans that arrived with a visible stain. The item was unworn and clearly not in new condition.
Ordered a baseball cap on Tuesday from the website, had it on Friday. I live in Canada.
Beautiful store with a stylish minimalist interior and a great atmosphere.
after wearing them just once, the entire sole was worn down and damaged, with wood pieces even breaking off.
a lack of clarity about their final sale policy on the item page at the time of purchase, which was updated after my transaction.
Questions about
Acne Studios
Is Acne Studios legit?
Reviewers describe receiving real orders and visiting real stores, so it operates as a genuine fashion retailer. Trust scores are split. Trustpilot is 1.7 from 130 reviews, the Stockholm store on Google is 4.5 from 156 reviews, and BBB shows grade F with 8 complaints in 3 years.
How long does Acne Studios delivery take?
Several Trustpilot reviewers report delivery within 2 to 3 days, and some say orders ship the same or next day. Others report split shipments, slow tracking and a pre-order delayed by 3 months. BBB has a complaint about a parcel marked delivered but not received.
Can I return Acne Studios clothing?
Yes in many cases, and some reviewers got refunds within 6 days. Reviewers also warn about final sale items, a short return window, return shipping costs, no return right for in-store purchases and refunds that took weeks. Check the terms on the item page before buying.
Does Acne Studios reply to bad reviews?
No replies appear in the data. The reply rate is 0% on Trustpilot, Google and BBB.
Is Acne Studios worth the price?
Opinions differ. Some reviewers praise the design, fit and store experience. Many Trustpilot reviewers say boots, shoes, jeans and bags wore out too quickly for the price and that claims were refused. Google reviewers of the Stockholm store are very positive about the clothing.
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