Trust Score 79/100 · 4 sources · 465,057 reviews · updated 16 Oct 2026
About You reviews
In short
Is About You legit?
App ratings are very high, with 4.78 from 128,973 reviews on the App Store and 4.72 from 334,715 on Google Play. Trustpilot is far lower at 1.3 from 390 reviews, and the Google Maps listing for ABOUT YOU SE & Co. KG sits at 3.5 from 979 reviews. App reviews mostly cover the shopping experience, while Trustpilot is dominated by refund, delivery and support disputes.
Trust Score 79/100 from 465,057 public reviews across 4 sources, updated 16 Oct 2026. How we score
- Rating sources
- 4
- Ratings counted
- 465,057
As of 16 Oct 2026 · How we score
AI summary
App ratings are very high, with 4.78 from 128,973 reviews on the App Store and 4.72 from 334,715 on Google Play. Trustpilot is far lower at 1.3 from 390 reviews, and the Google Maps listing for ABOUT YOU SE & Co. KG sits at 3.5 from 979 reviews. App reviews mostly cover the shopping experience, while Trustpilot is dominated by refund, delivery and support disputes.
- Customers describe the app as clear, simple and fast to use. About 89% of Google Play ratings are five stars (297,246 of 334,715). Google Play
- Customers like the deals, coupons and wide selection. Several app reviews call the offers and prices the best they know. App Store
- Many customers report fast delivery. Older Trustpilot reviews mention arrival in 2 to 4 days, and some app reviews say delivery and returns went smoothly. Trustpilot
- Customers report easy returns and quick refunds in a number of reviews, mostly older Trustpilot posts from 2021 to 2025, plus a few recent ones. Trustpilot
- Some customers praise quality and value, with comments such as good quality, fair price for what you get, and top quality. App Store
- Customers report refunds that are late or never arrive after returns. Examples include returns from April still unpaid in August, repeated payment reminders from Klarna after a return, and 300 EUR paid in advance with no refund after a year. Trustpilot
- Customers report wrong, missing or never delivered items. Examples include several orders in a row with the wrong size or item, 1 pair of shoes arriving out of 12 ordered, and the app showing parcels as delivered when they were not. Trustpilot
- Customers say support is slow, scripted or silent. Several Trustpilot reviewers describe weeks of waiting and then no reply. Others say they are redirected to the same email address. Trustpilot
- Customers report prices that change or jump. Examples include a price that rose by 15 EUR at checkout, a 12 EUR item showing at 80 EUR, and a price that reverts to normal when the customer taps pay. Google Play
- Recent Google Play reviews report app payment problems. They mention PayPal not working, errors at checkout, and the Checkout button looping back to the basket. Some also say the search is weak. Google Play
Summary written by AI from 150 public reviews across the sources below on 17 Oct 2026. Short excerpts link to their source. No reviewer names.
Key facts
| Source | Rating | Reviews | Updated |
|---|---|---|---|
| Trustpilot | 1.3 / 5 | 390 | 16 Oct 2026 |
| App Store | 4.8 / 5 | 128,973 | 16 Oct 2026 |
| Google Play | 4.7 / 5 | 334,715 | 16 Oct 2026 |
| 3.5 / 5 | 979 | 16 Oct 2026 |
Delivery, returns
and support
How is About You delivery?
Reports are mixed. Positive reviews mention delivery in 2 to 4 days and early arrival. Negative reviews from 2026 describe waits of 2 weeks or more, orders split into many parcels, wrong delivery addresses, and tracking that showed delivered when nothing had arrived. One Google Play review blames a technical issue that affected some orders, and the brand reply confirmed it.
How do About You returns work?
Customers say starting a return in the app is easy, and some report money back quickly. The main complaints are about refunds. Customers report items marked as not received or as used, separate return labels for each parcel, and refunds that take months or never come. One Google Maps reviewer says the refund was withheld because the returned polos looked used.
How is About You customer support?
Older Trustpilot reviews from 2022 and 2023 praise fast replies, including one answer within 20 minutes. Reviews from 2026 describe waits of 2 weeks or more, promises that are not kept, and no reply after chasing. One App Store reviewer says the service feels like an AI that only tells customers to wait. A Google Maps reviewer says staff refused to connect them to a manager.
How is About You quality?
App reviewers often praise quality, with phrases like good quality and top quality. Complaints are fewer but specific. They include a jacket with signs of wear and no tag, new sneakers with one pink logo and one white, and a pair of shoes without the original box. The Trustpilot sample shows no broad pattern of poor product quality. Most complaints are about fulfilment and refunds.
What customers say
about About You
wenn was zurückgeschickt wird von mir, wird das einfach nicht anerkannt, ich bekomme weiter Mahnungen von Klarna
Noch nie Probleme gehabt, alles geht immer sehr schnell und ist auch total übersichtlich.
Super Qualität, schnelle Lieferung. Faires Preis-Leistungsverhältnis
Virkelig gode tilbud og rabatter…. Lige indtil man trykker betal, hvor det er rettet tilbage til normalprisen.
I returned a pair of polos as soon as I received them and in the exact same condition.
Heldigvis var det super nemt at sende dem retur via deres app. Jeg fik også pengene hurtigt tilbage på min bankkonto
Questions about
About You
Is About You legit?
About You is a large online fashion retailer and most customers report receiving their orders. The apps are rated 4.78 on the App Store (128,973 reviews) and 4.72 on Google Play (334,715 reviews). Trustpilot is only 1.3 from 390 reviews, with many 2026 complaints about refunds, missing items and support. The Google Maps rating of 3.5 comes from a company listing, not the online shop.
How long does About You delivery take?
Customers report anywhere from 2 days to over a month. Positive reviews mention delivery in 2 to 4 days. Some complain of 2 weeks or more, and orders may arrive in several separate parcels. Several 2026 reviews describe orders marked delivered that never arrived.
Can I return About You clothes and get a refund?
Customers say returns are easy to start in the app, and several report refunds arriving quickly. Many 2026 Trustpilot reviews report refunds that took months or never came. Some customers report one return label per parcel, and a few say returns were refused as used or not recognised. Keeping proof of dispatch seems wise given these reports.
Does About You reply to bad reviews?
Not on Trustpilot, where the reply rate is 0%. It replies to 28.5% of Google Play reviews and 60% of Google Maps reviews. Replies are polite but templated and usually point to the customer service email.
Is About You worth the price?
Many customers praise the deals, coupons and fair value, and one Google Play reviewer rates it clearly better than Zalando. Others complain that prices change, with advertised prices rising at checkout and some sizes costing much more. Welcome discounts that cannot be combined with other offers are another complaint. One Google Maps reviewer says it was more expensive than Zalando Lounge for the same item.
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